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Client Services Executive
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#805809
Remote / WFH
TERADATA
Job Description
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You Will Do
In this role, you will own the end-to-end sales cycle for Teradata Services across the ANZ market, with a strong focus on helping customers realise measurable business value from their data and analytics investments. You will identify, qualify, and close high-value services opportunities across Consulting, Managed Services, Transaction Services, and Teradata Cloud embedding services into broader account strategies and long‑term customer roadmaps.
You will work closely with Account Executives to position services as a critical enabler of cloud modernisation, cost optimisation, and analytics-led transformation. Success in this role is defined by consistent achievement of services bookings targets, strong forecast accuracy, and trusted customer relationships at executive and operational levels.
You will lead pricing strategy, manage internal approvals, and negotiate commercial terms directly with customers, ensuring solutions are both competitive and executable. You will also manage services pre‑sales and proof‑of‑concept engagements, ensuring clear scope definition, alignment to customer outcomes, and a smooth handoff to delivery teams.
Maintaining strong Salesforce hygiene, building a sustainable services pipeline, and contributing local market insights to services go‑to‑market strategies are core expectations of this role.
Who You Will Work With
On our team, you will collaborate closely across Sales, Services, and Delivery to support customers throughout their cloud and analytics journey in Australia and New Zealand. You will partner with:
Account Executives (AEs) on account planning, services strategy, pricing, proposals, customer communications, QBRs, and escalation management
AI Sales Teams to structure AI‑led services engagements, articulate business value, and align scope with customer priorities
Customer Solution Architects (CSAs) on solution design, application and data architecture, and services presales support
Project and Services Delivery Leadership (PM / SEM / SDM / EM) to ensure delivery readiness, clear handover, and successful execution
Services Presales and Centres of Excellence (COE) on scoping, estimation, offer definition, and continuous improvement of services positioning
Deal Desk for approvals, pricing governance, and proposal strategy
Legal for services contract drafting, review, and negotiation
Finance for forecasting, invoicing, and revenue recognition
What Makes You a Qualified Candidate
Proven experience selling complex technology or professional services solutions within enterprise customers in Australia or New Zealand
Strong commercial acumen with hands‑on experience in pricing, deal structuring, and contract negotiation
Demonstrated ability to manage a predictable services pipeline and maintain high Salesforce forecast accuracy
Comfortable engaging with senior customer stakeholders and navigating consensus‑based buying environments
Ability to work effectively in a matrixed, regional organisation
What You Will Bring
Strong understanding of services‑led value propositions and how to position them within enterprise account plans
Experience working with Global Systems Integrators (GSIs) or local delivery partners in co‑sell and co‑deliver models
A customer‑centric mindset focused on long‑term outcomes, retention, and expansion
Ability to translate complex customer requirements into clear, outcome‑driven services solutions
Strong collaboration and communication skills suited to the ANZ market
What You Will Do
In this role, you will own the end-to-end sales cycle for Teradata Services across the ANZ market, with a strong focus on helping customers realise measurable business value from their data and analytics investments. You will identify, qualify, and close high-value services opportunities across Consulting, Managed Services, Transaction Services, and Teradata Cloud embedding services into broader account strategies and long‑term customer roadmaps.
You will work closely with Account Executives to position services as a critical enabler of cloud modernisation, cost optimisation, and analytics-led transformation. Success in this role is defined by consistent achievement of services bookings targets, strong forecast accuracy, and trusted customer relationships at executive and operational levels.
You will lead pricing strategy, manage internal approvals, and negotiate commercial terms directly with customers, ensuring solutions are both competitive and executable. You will also manage services pre‑sales and proof‑of‑concept engagements, ensuring clear scope definition, alignment to customer outcomes, and a smooth handoff to delivery teams.
Maintaining strong Salesforce hygiene, building a sustainable services pipeline, and contributing local market insights to services go‑to‑market strategies are core expectations of this role.
Who You Will Work With
On our team, you will collaborate closely across Sales, Services, and Delivery to support customers throughout their cloud and analytics journey in Australia and New Zealand. You will partner with:
Account Executives (AEs) on account planning, services strategy, pricing, proposals, customer communications, QBRs, and escalation management
AI Sales Teams to structure AI‑led services engagements, articulate business value, and align scope with customer priorities
Customer Solution Architects (CSAs) on solution design, application and data architecture, and services presales support
Project and Services Delivery Leadership (PM / SEM / SDM / EM) to ensure delivery readiness, clear handover, and successful execution
Services Presales and Centres of Excellence (COE) on scoping, estimation, offer definition, and continuous improvement of services positioning
Deal Desk for approvals, pricing governance, and proposal strategy
Legal for services contract drafting, review, and negotiation
Finance for forecasting, invoicing, and revenue recognition
What Makes You a Qualified Candidate
Proven experience selling complex technology or professional services solutions within enterprise customers in Australia or New Zealand
Strong commercial acumen with hands‑on experience in pricing, deal structuring, and contract negotiation
Demonstrated ability to manage a predictable services pipeline and maintain high Salesforce forecast accuracy
Comfortable engaging with senior customer stakeholders and navigating consensus‑based buying environments
Ability to work effectively in a matrixed, regional organisation
What You Will Bring
Strong understanding of services‑led value propositions and how to position them within enterprise account plans
Experience working with Global Systems Integrators (GSIs) or local delivery partners in co‑sell and co‑deliver models
A customer‑centric mindset focused on long‑term outcomes, retention, and expansion
Ability to translate complex customer requirements into clear, outcome‑driven services solutions
Strong collaboration and communication skills suited to the ANZ market
