Verified Job
Customer Support / TeleCaller
Client Services Coordinator
Customer Support / TeleCaller
#721336
Remote / WFH
Marquee Contracting Limited Sopers Road, Potters Bar EN6 4RY £26,000 - £30,000 a year - Permanent, Full-time Marquee Contracting Limited
Job Description
About the Role
We are looking for a proactive and organised Client Services Coordinator to join our team. In this role, you will be a key point of contact for clients, supporting day-to-day queries, coordinating service delivery, and ensuring a high standard of client experience across all interactions.
You will work closely with Account Managers and internal teams to help deliver accurate, timely, and efficient services while maintaining strong client relationships.
Key ResponsibilitiesClient Support & Relationship Management
Act as the main point of contact for day-to-day client queries and requests
Build and maintain strong, positive relationships with clients through a reliable and professional service
Monitor client satisfaction and highlight any concerns or risks
Escalate complex issues to Account Managers where appropriate
Service Delivery & Administration
Support the coordination of payroll and operational activities to ensure timely and accurate service delivery
Liaise with internal teams to meet client requirements effectively
Track client requests, actions, and follow-ups to ensure completion
Assist in resolving day-to-day operational issues
Client Onboarding & Compliance
Support the onboarding of new clients to ensure a smooth and efficient process
Work with Compliance and internal teams to obtain and maintain required documentation
Ensure client records are accurate, complete, and regularly updated
CRM & Reporting
Maintain accurate and up-to-date client information within the CRM system
Record all client interactions, service requests, and account activity
Assist in preparing client reports and updates when required
Account Administration
Support Account Managers with contract renewals and general account administration
Assist with ongoing account management tasks
Help coordinate resolution of platform or system-related client queries
Skills & Experience
Previous experience in Customer Service, Client Services, Account Support, Administration, or a similar role
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills with confidence in client-facing interactions
Experience using CRM systems or databases (desirable)
Proactive approach to problem-solving and service delivery
High attention to detail and accuracy
Ability to work effectively both independently and as part of a team
Benefits
Company pension scheme
Free flu jabs
Gym membership
On-site gym facilities
Company sick pay
25 days annual leave + Bank Holidays
Company bonus scheme
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
Company pension
Free flu jabs
Gym membership
On-site gym
Sick pay
Work Location: In person
We are looking for a proactive and organised Client Services Coordinator to join our team. In this role, you will be a key point of contact for clients, supporting day-to-day queries, coordinating service delivery, and ensuring a high standard of client experience across all interactions.
You will work closely with Account Managers and internal teams to help deliver accurate, timely, and efficient services while maintaining strong client relationships.
Key ResponsibilitiesClient Support & Relationship Management
Act as the main point of contact for day-to-day client queries and requests
Build and maintain strong, positive relationships with clients through a reliable and professional service
Monitor client satisfaction and highlight any concerns or risks
Escalate complex issues to Account Managers where appropriate
Service Delivery & Administration
Support the coordination of payroll and operational activities to ensure timely and accurate service delivery
Liaise with internal teams to meet client requirements effectively
Track client requests, actions, and follow-ups to ensure completion
Assist in resolving day-to-day operational issues
Client Onboarding & Compliance
Support the onboarding of new clients to ensure a smooth and efficient process
Work with Compliance and internal teams to obtain and maintain required documentation
Ensure client records are accurate, complete, and regularly updated
CRM & Reporting
Maintain accurate and up-to-date client information within the CRM system
Record all client interactions, service requests, and account activity
Assist in preparing client reports and updates when required
Account Administration
Support Account Managers with contract renewals and general account administration
Assist with ongoing account management tasks
Help coordinate resolution of platform or system-related client queries
Skills & Experience
Previous experience in Customer Service, Client Services, Account Support, Administration, or a similar role
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills with confidence in client-facing interactions
Experience using CRM systems or databases (desirable)
Proactive approach to problem-solving and service delivery
High attention to detail and accuracy
Ability to work effectively both independently and as part of a team
Benefits
Company pension scheme
Free flu jabs
Gym membership
On-site gym facilities
Company sick pay
25 days annual leave + Bank Holidays
Company bonus scheme
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
Company pension
Free flu jabs
Gym membership
On-site gym
Sick pay
Work Location: In person
