Verified Job
Customer Support / TeleCaller
Client Services Administrator
Customer Support / TeleCaller
#715169
Remote / WFH
National Service Dogs
Job Description
Client Services Administrator
National Service Dogs (NSD)
Part-Time | 30 hours per week (with potential for additional hours)
About National Service Dogs
National Service Dogs (NSD) is a Canadian charitable organization with nearly 30 years of experience changing lives through service. NSD provides highly trained service dogs supporting children with autism, veterans and first responders with PTSD, and community mental health and wellness initiatives.
Our work is grounded in person-centred, trauma-informed, and ethical practice, and supported by strong systems, clear communication, and collaborative teamwork.
The Opportunity
NSD is seeking a detail-oriented, highly organized Client Services Administrator to support the day-to-day operations of our Client Services team. Reporting to the Director of People and Programs, this role is essential to ensuring smooth client onboarding, accurate record-keeping, regulatory compliance, and effective coordination across all service dog programs.
This position is ideal for someone who enjoys systems, thrives in a supportive role, and finds meaning in being a steady, reliable backbone for a mission-driven team.
Key ResponsibilitiesClient Intake & Application Management
Manage intake of client applications across all NSD programs
Track applications through all onboarding stages, from initial inquiry to placement
Screen applications for completeness and accuracy, and prepare files for internal review
Maintain clear, up-to-date tracking systems to support transparency and efficiency
Scheduling & Coordination
Schedule client interviews and assessments
Coordinate communication and documentation with healthcare providers, educators, and school partners
Support scheduling of placement training sessions and program milestones
Coordinate logistics related to client onboarding, placements, and follow-ups
Records Management & Compliance
Maintain accurate, confidential client records, graduate files, and service dog health records
Ensure required documentation aligns with Assistance Dogs International (ADI) standards and compliance requirements
Support preparation and organization of documentation for audits, reviews, and recertifications
Track and coordinate Public Access Tests, recertifications, and follow-up evaluations
Communications & Front-Line Support
Monitor and manage the info@ inbox and general inquiry line
Respond to routine inquiries with professionalism, warmth, and clarity
Direct complex or clinical inquiries to appropriate team members
Support consistent, timely communication with clients, partners, and internal staff
Program & Training Support
Organize logistics and administrative needs for placement training sessions
Support caring for the dogs, making kongs, and keeping space clean
Support administrative and logistical requirements of advanced service dog training
Assist with planning and coordination of training outings as needed
Provide on-site or hands-on support during training activities when required
Qualifications & ExperienceRequired
Diploma or degree in administration, health, or social services, or a related field
Strong organizational, time-management, and data management skills
Experience working with confidential records and sensitive information
Proficiency with Google Workspace, Microsoft Office, and documentation or database platforms
Excellent written and verbal communication skills
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Assets
Experience working in a nonprofit or community-based organization
Familiarity with compliance-based environments or regulated programs
Dog handling experience or comfort working in environments with dogs
Experience supporting interdisciplinary teams or client-focused programs
Why Join NSD
Be part of a nationally respected organization with meaningful community impact
Work alongside a collaborative, supportive Client Services team
Play a key role in ensuring ethical, organized, and client-centred service delivery
Opportunity for additional hours and growth as programs expand
Job Types: Full-time, Part-time, Permanent
Pay: $19.00-$20.00 per hour
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Work Location: In person
National Service Dogs (NSD)
Part-Time | 30 hours per week (with potential for additional hours)
About National Service Dogs
National Service Dogs (NSD) is a Canadian charitable organization with nearly 30 years of experience changing lives through service. NSD provides highly trained service dogs supporting children with autism, veterans and first responders with PTSD, and community mental health and wellness initiatives.
Our work is grounded in person-centred, trauma-informed, and ethical practice, and supported by strong systems, clear communication, and collaborative teamwork.
The Opportunity
NSD is seeking a detail-oriented, highly organized Client Services Administrator to support the day-to-day operations of our Client Services team. Reporting to the Director of People and Programs, this role is essential to ensuring smooth client onboarding, accurate record-keeping, regulatory compliance, and effective coordination across all service dog programs.
This position is ideal for someone who enjoys systems, thrives in a supportive role, and finds meaning in being a steady, reliable backbone for a mission-driven team.
Key ResponsibilitiesClient Intake & Application Management
Manage intake of client applications across all NSD programs
Track applications through all onboarding stages, from initial inquiry to placement
Screen applications for completeness and accuracy, and prepare files for internal review
Maintain clear, up-to-date tracking systems to support transparency and efficiency
Scheduling & Coordination
Schedule client interviews and assessments
Coordinate communication and documentation with healthcare providers, educators, and school partners
Support scheduling of placement training sessions and program milestones
Coordinate logistics related to client onboarding, placements, and follow-ups
Records Management & Compliance
Maintain accurate, confidential client records, graduate files, and service dog health records
Ensure required documentation aligns with Assistance Dogs International (ADI) standards and compliance requirements
Support preparation and organization of documentation for audits, reviews, and recertifications
Track and coordinate Public Access Tests, recertifications, and follow-up evaluations
Communications & Front-Line Support
Monitor and manage the info@ inbox and general inquiry line
Respond to routine inquiries with professionalism, warmth, and clarity
Direct complex or clinical inquiries to appropriate team members
Support consistent, timely communication with clients, partners, and internal staff
Program & Training Support
Organize logistics and administrative needs for placement training sessions
Support caring for the dogs, making kongs, and keeping space clean
Support administrative and logistical requirements of advanced service dog training
Assist with planning and coordination of training outings as needed
Provide on-site or hands-on support during training activities when required
Qualifications & ExperienceRequired
Diploma or degree in administration, health, or social services, or a related field
Strong organizational, time-management, and data management skills
Experience working with confidential records and sensitive information
Proficiency with Google Workspace, Microsoft Office, and documentation or database platforms
Excellent written and verbal communication skills
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Assets
Experience working in a nonprofit or community-based organization
Familiarity with compliance-based environments or regulated programs
Dog handling experience or comfort working in environments with dogs
Experience supporting interdisciplinary teams or client-focused programs
Why Join NSD
Be part of a nationally respected organization with meaningful community impact
Work alongside a collaborative, supportive Client Services team
Play a key role in ensuring ethical, organized, and client-centred service delivery
Opportunity for additional hours and growth as programs expand
Job Types: Full-time, Part-time, Permanent
Pay: $19.00-$20.00 per hour
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Work Location: In person
