Verified Job
Customer Support / TeleCaller
Client Service Manager
Customer Support / TeleCaller
#36472
Remote / WFH
Tidy Homes Services Limited
Job Description
TIDY HOMES SERVICES LIMITED is looking for a reliable Client Service Manager to join its team in Auckland and oversee day-to-day operations. The role involves managing client relationships, supervising service delivery, coordinating staff and schedules, and ensuring all operations are carried out efficiently and to a high standard. The successful candidate will be responsible for maintaining service quality, supporting business growth, and ensuring customer satisfaction. The role requires travel within the region, and the cost of travel and fuel will be covered by the employer.
Key Duties:
Serve as the primary point of contact for clients, building and maintaining strong professional relationships while understanding their service requirements and expectations.
Conduct regular and ad hoc site visits to monitor service delivery, meet with client representatives, address concerns, and ensure contractual obligations are consistently met.
Monitor worksites to ensure compliance with health and safety requirements, company policies, and quality standards, and implement corrective actions where necessary.
Assist with staff recruitment, onboarding, training, supervision, and performance management to ensure adequate staffing levels and high-quality service delivery.
Carry out site inspections and service audits, document findings, identify areas for improvement, and work with operational teams to implement corrective measures.
Manage client enquiries, feedback, complaints, and service requests promptly and professionally to maintain high levels of client satisfaction.
Maintain accurate records of client communications, inspections, incidents, staffing arrangements, and corrective actions to support operational efficiency and compliance requirements.
Prepare operational reports, monitor service performance, analyse trends, and recommend improvements to support business growth and client retention.
Coordinate with operational teams to assist with staff scheduling, workload allocation, and resource planning across multiple client sites.
Support the establishment of new client contracts by assisting with service planning, staff deployment, and quality assurance processes to ensure a smooth transition and commencement of services.
Required to work for a minimum of 30 hours per week, and you will be paid between $30 to $40 per hour.
Other Requirements:
Minimum of 2 years of relevant experience or at least a relevant Level-5 qualifications.
Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
High attention to detail and accuracy in all aspects of work.
Flexible to travel to client sites as required.
Available to work weekends when required.
Self-motivated, hardworking, and committed to delivering high-quality service.
Pay: $30.00 – $40.00 per hour
Work Location: In person
Key Duties:
Serve as the primary point of contact for clients, building and maintaining strong professional relationships while understanding their service requirements and expectations.
Conduct regular and ad hoc site visits to monitor service delivery, meet with client representatives, address concerns, and ensure contractual obligations are consistently met.
Monitor worksites to ensure compliance with health and safety requirements, company policies, and quality standards, and implement corrective actions where necessary.
Assist with staff recruitment, onboarding, training, supervision, and performance management to ensure adequate staffing levels and high-quality service delivery.
Carry out site inspections and service audits, document findings, identify areas for improvement, and work with operational teams to implement corrective measures.
Manage client enquiries, feedback, complaints, and service requests promptly and professionally to maintain high levels of client satisfaction.
Maintain accurate records of client communications, inspections, incidents, staffing arrangements, and corrective actions to support operational efficiency and compliance requirements.
Prepare operational reports, monitor service performance, analyse trends, and recommend improvements to support business growth and client retention.
Coordinate with operational teams to assist with staff scheduling, workload allocation, and resource planning across multiple client sites.
Support the establishment of new client contracts by assisting with service planning, staff deployment, and quality assurance processes to ensure a smooth transition and commencement of services.
Required to work for a minimum of 30 hours per week, and you will be paid between $30 to $40 per hour.
Other Requirements:
Minimum of 2 years of relevant experience or at least a relevant Level-5 qualifications.
Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
High attention to detail and accuracy in all aspects of work.
Flexible to travel to client sites as required.
Available to work weekends when required.
Self-motivated, hardworking, and committed to delivering high-quality service.
Pay: $30.00 – $40.00 per hour
Work Location: In person
