Verified Job
Accounting - Finance
Client Service Manager
Accounting - Finance
#218470
Remote / WFH
Job Description
Job Description
Positive Impact. It's what drives us. More than a claim, this describes the way we do business.
Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
We're committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.
What we will offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Scope - Client Manager (Client Management Team)
To support all clients of Securities Services (SeS) - GTB for India. Will be one point of contact for any Custody and Fund Accounting related requirements for all clients. To ensure to client satisfaction with respect to services offered under the contract and to ensure all queries and complains are attended and resolved without any escalation.
To support SeS clients on all aspects that needs to be done to manage clients once a deal is won (on-boarding, migration, managing day-to-day queries, Due Diligence Visits, reviews etc.)
As with client queries /inquiries, all complaints to be logged with the Client Manager (CM) for his /her own set of allocated clients. Depending on the severity of client's query / complaint or issue, CM must coordinate with the related parties within the Branch to pro-actively resolve the matter to the satisfaction of the client. Any issues involving potential losses to be escalated to immediately senior (Head - Client Management). If required, coordination may extend to Head - Client Management SeS, Head - Business or Head - Securities Services (India)
Managing E-mail responses to clients, attending to Verbal / telephone queries from clients
Hold Client Meetings at their office or in DB premises with pre agreed dashboard including but not limited
to client metrics, query TAT / quality / reduction, complaints, requirements, appreciations.
Navigating within various departments within Bank to crater client requirements
Responsibility of Client Manager
To ensure to client satisfaction with respect to services offered under the contract and to ensure all queries and complains are attended and resolved without any escalation. Ensure client requirements pertaining to onboarding of new
Positive Impact. It's what drives us. More than a claim, this describes the way we do business.
Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
We're committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.
What we will offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Scope - Client Manager (Client Management Team)
To support all clients of Securities Services (SeS) - GTB for India. Will be one point of contact for any Custody and Fund Accounting related requirements for all clients. To ensure to client satisfaction with respect to services offered under the contract and to ensure all queries and complains are attended and resolved without any escalation.
To support SeS clients on all aspects that needs to be done to manage clients once a deal is won (on-boarding, migration, managing day-to-day queries, Due Diligence Visits, reviews etc.)
As with client queries /inquiries, all complaints to be logged with the Client Manager (CM) for his /her own set of allocated clients. Depending on the severity of client's query / complaint or issue, CM must coordinate with the related parties within the Branch to pro-actively resolve the matter to the satisfaction of the client. Any issues involving potential losses to be escalated to immediately senior (Head - Client Management). If required, coordination may extend to Head - Client Management SeS, Head - Business or Head - Securities Services (India)
Managing E-mail responses to clients, attending to Verbal / telephone queries from clients
Hold Client Meetings at their office or in DB premises with pre agreed dashboard including but not limited
to client metrics, query TAT / quality / reduction, complaints, requirements, appreciations.
Navigating within various departments within Bank to crater client requirements
Responsibility of Client Manager
To ensure to client satisfaction with respect to services offered under the contract and to ensure all queries and complains are attended and resolved without any escalation. Ensure client requirements pertaining to onboarding of new
