Verified Job
Advertising - Public Relations
Client Reporting Consultant - North America
Advertising - Public Relations
#723339
Remote / WFH
Computershare 3.3 3.3 out of 5 stars Montréal, QC $52,000–$78,000 a year - Full-time Computershare
Job Description
The Client Reporting Consultant is accountable for engaging North American clients in relation to their reporting requirements and building business partnerships through which consultancy is provided to clients, with the ultimate goals of supporting them with achieving their reporting objectives.
The role holder will build detailed business knowledge and understanding of data and reporting capabilities to provide effective consultation and solutions to clients. The role holder will be comfortable building rapport and relationships with clients and will build trust and advocacy through their day-to-day contact with clients.
The role will work closely with Relationship Managers, Account Managers and the broader CPM Operational team, both locally and globally to ensure solutions delivered are in line with business and client expectations.
It is also a requirement to drive and support continuous improvement and project related activity both at a team, department, and organisational level.
Other key responsibilities include:
Engage clients to understand specific reporting requirements in respect of their share plan information needs
Partner with Clients to ascertain their needs and provide insight to enable them to maximise the impact of our services
Build and maintain strong stakeholder relationships and support product initiatives
Key contributor to gathering & developing our report offering, both short and long term
Provide technical solutions and outputs to client requests, following appropriate controls and risk assessments
Utilise change management techniques to develop sustainable scalable solutions across all clients
Provide training to users ensuring optimal value from reporting
Identify opportunities for continuous improvement, to drive efficiencies and customer service
Regional support for both internal and external escalations
Build and maintain networks internally and externally to gain insight and keep abreast of industry trends. Anticipates business challenges and make recommendations to mitigate risk
What will you bring to the role?
Essential:
Significant experience working with and producing complex data
Strong analytical skills
Experience in collaborating with and influencing clients
Preferred:
Experienced in leading and managing change and transformation
Experienced in strategy and planning
Knowledge of Share plans business & the associated regulatory environment
Deep understanding of the share plan industry and competitors
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
Compensation: The typical base salary for this role is $52,000-$78,000 with eligibility of a discretionary bonus.
The role holder will build detailed business knowledge and understanding of data and reporting capabilities to provide effective consultation and solutions to clients. The role holder will be comfortable building rapport and relationships with clients and will build trust and advocacy through their day-to-day contact with clients.
The role will work closely with Relationship Managers, Account Managers and the broader CPM Operational team, both locally and globally to ensure solutions delivered are in line with business and client expectations.
It is also a requirement to drive and support continuous improvement and project related activity both at a team, department, and organisational level.
Other key responsibilities include:
Engage clients to understand specific reporting requirements in respect of their share plan information needs
Partner with Clients to ascertain their needs and provide insight to enable them to maximise the impact of our services
Build and maintain strong stakeholder relationships and support product initiatives
Key contributor to gathering & developing our report offering, both short and long term
Provide technical solutions and outputs to client requests, following appropriate controls and risk assessments
Utilise change management techniques to develop sustainable scalable solutions across all clients
Provide training to users ensuring optimal value from reporting
Identify opportunities for continuous improvement, to drive efficiencies and customer service
Regional support for both internal and external escalations
Build and maintain networks internally and externally to gain insight and keep abreast of industry trends. Anticipates business challenges and make recommendations to mitigate risk
What will you bring to the role?
Essential:
Significant experience working with and producing complex data
Strong analytical skills
Experience in collaborating with and influencing clients
Preferred:
Experienced in leading and managing change and transformation
Experienced in strategy and planning
Knowledge of Share plans business & the associated regulatory environment
Deep understanding of the share plan industry and competitors
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
Compensation: The typical base salary for this role is $52,000-$78,000 with eligibility of a discretionary bonus.
