Verified Job
Clerical - Administrative
Client Manager
Clerical - Administrative
#739135
Remote / WFH
AlphaBiolabs
Job Description
Benefits
Pulled from the full job description
Sick pay
Life insurance
Employee assistance programme
Free parking
Company pension
Cycle to work scheme
On-site parking
Full job description
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and ******* and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
Handling inbound enquiries from legal professionals, local authorities, and social workers
Providing accurate quotations and following up to maximise conversions.
Identifying opportunities to upsell and cross-sell services.
Delivering a high-quality, consultative customer experience.
Managing enquiries across phone, email, and chat.
Keeping accurate records using Salesforce CRM.
Resolving client queries efficiently, aiming for first-contact resolution.
Working collaboratively with internal teams to support client satisfaction.
What We’re Looking For
At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus).
Strong communication skills and a professional, confident approach.
Commercial awareness and the ability to spot sales opportunities.
Excellent organisation and attention to detail.
Ability to multitask and work to targets in a fast-paced environment.
A positive attitude with the ability to stay calm under pressure.
Experience with CRM systems (Salesforce preferred) and Microsoft Office.
What You’ll Get
Hybrid working (mix of home and office)
Pay £27,000
Supportive team environment
25 days holiday + Bank Holidays increasing to 26 days holiday
On-going training and development
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
EAP
Company maternity pay
Company paternity pay
Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
If you are interested in finding out more, please apply to jobs@alphabiolabs.com
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Ability to commute/relocate:
Warrington WA5 8WD: reliably commute or plan to relocate before starting work (required)
Application question(s):
Experience with CRM systems (Salesforce preferred)
Experience:
B2B customer service role: 2 years (required)
Work Location: Hybrid remote in Warrington WA5 8WD
Pulled from the full job description
Sick pay
Life insurance
Employee assistance programme
Free parking
Company pension
Cycle to work scheme
On-site parking
Full job description
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and ******* and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
Handling inbound enquiries from legal professionals, local authorities, and social workers
Providing accurate quotations and following up to maximise conversions.
Identifying opportunities to upsell and cross-sell services.
Delivering a high-quality, consultative customer experience.
Managing enquiries across phone, email, and chat.
Keeping accurate records using Salesforce CRM.
Resolving client queries efficiently, aiming for first-contact resolution.
Working collaboratively with internal teams to support client satisfaction.
What We’re Looking For
At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus).
Strong communication skills and a professional, confident approach.
Commercial awareness and the ability to spot sales opportunities.
Excellent organisation and attention to detail.
Ability to multitask and work to targets in a fast-paced environment.
A positive attitude with the ability to stay calm under pressure.
Experience with CRM systems (Salesforce preferred) and Microsoft Office.
What You’ll Get
Hybrid working (mix of home and office)
Pay £27,000
Supportive team environment
25 days holiday + Bank Holidays increasing to 26 days holiday
On-going training and development
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
EAP
Company maternity pay
Company paternity pay
Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
If you are interested in finding out more, please apply to jobs@alphabiolabs.com
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Ability to commute/relocate:
Warrington WA5 8WD: reliably commute or plan to relocate before starting work (required)
Application question(s):
Experience with CRM systems (Salesforce preferred)
Experience:
B2B customer service role: 2 years (required)
Work Location: Hybrid remote in Warrington WA5 8WD
