Verified Job
Customer Support / TeleCaller
Client Manager Digital Network Services
Customer Support / TeleCaller
#368051
Remote / WFH
Job Description
Want to be a part of our team?
The Client Manager will maintain and expand relationships with assigned client portfolio. S/he will be responsible for achieving sales quota and assigned account objectives/metrics.
The Client Manager will represent the entire range of company solutions to assigned clients, while leading the
client account planning cycle and ensuring that the client's needs and expectations are met by the company.
Working at NTT
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
KEY ROLES AND RESPONSIBILITIES:
• Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
• Establish productive, professional relationships with key personnel in assigned client accounts.
• Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients' expectations.
• Strong business development background in Connectivity
• Ability to put together business proposals for clients
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.
• Closely coordinate company executive involvement/sponsorship with client management.
• Timely reporting on the set metrics on a weekly basis or as per the manager's requirement
KNOWLEDGE, SKILLS AND ATTRIBUTES
• Customer focus
• Relationship building skills
• Excellent communication and presentation skills
• Planning & organizing
• Negotiating skills
• Displays professionalism
• Drives for result
• Must have a positive attitude
• Takes initiative
QUALIFICATIONS AND EXPERIENCE
• A college degree from an accredited institution
• A minimum of 3 years of client management, preferably within the IT /Telecommunications field
• Competent in Microsoft Office.
#dimensiondatacareers
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category
The Client Manager will maintain and expand relationships with assigned client portfolio. S/he will be responsible for achieving sales quota and assigned account objectives/metrics.
The Client Manager will represent the entire range of company solutions to assigned clients, while leading the
client account planning cycle and ensuring that the client's needs and expectations are met by the company.
Working at NTT
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
KEY ROLES AND RESPONSIBILITIES:
• Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
• Establish productive, professional relationships with key personnel in assigned client accounts.
• Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients' expectations.
• Strong business development background in Connectivity
• Ability to put together business proposals for clients
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.
• Closely coordinate company executive involvement/sponsorship with client management.
• Timely reporting on the set metrics on a weekly basis or as per the manager's requirement
KNOWLEDGE, SKILLS AND ATTRIBUTES
• Customer focus
• Relationship building skills
• Excellent communication and presentation skills
• Planning & organizing
• Negotiating skills
• Displays professionalism
• Drives for result
• Must have a positive attitude
• Takes initiative
QUALIFICATIONS AND EXPERIENCE
• A college degree from an accredited institution
• A minimum of 3 years of client management, preferably within the IT /Telecommunications field
• Competent in Microsoft Office.
#dimensiondatacareers
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category
