Verified Job
Work from home
Client Experience Executive
Work from home
#48865
Remote / WFH
ansrsource Remote
Job Description
Role: Client Experience Executive
Location: India (Remote)
About Ansrsource
Ansrsource is a leading learning solutions company that partners with global organizations to create impactful learning experiences. We work with some of the world's most recognized brands to design, develop, and deliver innovative learning solutions at scale.
We are seeking a proactive and relationship-driven Client Experience Executive to support client engagement, governance, stakeholder management, and account growth initiatives. This role will serve as a key link between clients and internal teams, ensuring a seamless client experience while helping strengthen long-term partnerships.
Key Responsibilities:
Client Relationship Management
Build and maintain strong relationships with client stakeholders across assigned accounts.
Act as a trusted point of contact for client experience and engagement-related matters.
Regularly communicate with clients through email, phone, video calls, and virtual meetings.
Understand client goals, business priorities, challenges, and expectations.
Foster strong client relationships that contribute to long-term satisfaction and retention.
Client Governance & Communication
Support weekly client governance meetings led by Account Managers.
Lead or support monthly business review and client engagement meetings.
Prepare meeting agendas, reports, action items, and follow-up communications.
Monitor client feedback, identify trends, and proactively raise concerns or opportunities.
Keep clients informed of project progress, key milestones, risks, and overall engagement health.
Voice of the Client
Act as the voice of the client within the organization.
Gather and communicate client feedback to delivery and operational teams.
Partner with project teams to ensure client expectations are understood and addressed.
Support issue resolution and stakeholder alignment when challenges arise.
Advocate for continuous improvements that enhance the client experience.
Account Growth & Client Retention
Collaborate with Account Managers to identify opportunities for expanding services and engagements.
Support proposal development, solution discussions, and client presentations when required.
Help strengthen client relationships that contribute to account retention and growth.
Participate in discussions related to new opportunities within existing accounts.
Location: India (Remote)
About Ansrsource
Ansrsource is a leading learning solutions company that partners with global organizations to create impactful learning experiences. We work with some of the world's most recognized brands to design, develop, and deliver innovative learning solutions at scale.
We are seeking a proactive and relationship-driven Client Experience Executive to support client engagement, governance, stakeholder management, and account growth initiatives. This role will serve as a key link between clients and internal teams, ensuring a seamless client experience while helping strengthen long-term partnerships.
Key Responsibilities:
Client Relationship Management
Build and maintain strong relationships with client stakeholders across assigned accounts.
Act as a trusted point of contact for client experience and engagement-related matters.
Regularly communicate with clients through email, phone, video calls, and virtual meetings.
Understand client goals, business priorities, challenges, and expectations.
Foster strong client relationships that contribute to long-term satisfaction and retention.
Client Governance & Communication
Support weekly client governance meetings led by Account Managers.
Lead or support monthly business review and client engagement meetings.
Prepare meeting agendas, reports, action items, and follow-up communications.
Monitor client feedback, identify trends, and proactively raise concerns or opportunities.
Keep clients informed of project progress, key milestones, risks, and overall engagement health.
Voice of the Client
Act as the voice of the client within the organization.
Gather and communicate client feedback to delivery and operational teams.
Partner with project teams to ensure client expectations are understood and addressed.
Support issue resolution and stakeholder alignment when challenges arise.
Advocate for continuous improvements that enhance the client experience.
Account Growth & Client Retention
Collaborate with Account Managers to identify opportunities for expanding services and engagements.
Support proposal development, solution discussions, and client presentations when required.
Help strengthen client relationships that contribute to account retention and growth.
Participate in discussions related to new opportunities within existing accounts.
