Verified Job
Customer Support / TeleCaller
Client Care Assistant
Customer Support / TeleCaller
#584949
Remote / WFH
Job Description
Your Opportunity:
Henwood Treatment Centre is a 62-bed live-in treatment centre for those experiencing a substance use concern or a co-occurring substance use and mental health concern. The Client Care Assistant works with the interdisciplinary team to monitor and respond to client’s needs in order to provide support, care and safety for clients 24 hours per day in accordance with centre policies and individual treatment plans. The ideal Client Care Assistant is one who is empathetic, flexible, adaptable to various challenges, performs well in stressful situations, utilizes critical thinking skills and works flexibly, both independently and as part of an interdisciplinary team. They provide additional support to the team by identifying and attending to building concerns, communicating information about observations to relevant team members, answering phones, photocopying, general housekeeping duties, and other duties as required. Physical requirements of the position include the ability to sit/stand and walk through a large centre as well as use stairs, there is no elevator access. It is also a requirement that the incumbent be physically able to respond to behavioral/clinical emergency situations that may occur anywhere in the building. Please note that Henwood is located in North East Edmonton and public transportation to the facility is limited. This position has transitioned to Recovery Alberta effective September 1, 2026. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:
As a Client Care Assistant, you will work as a team member with all staff assisting in the provision of supportive care to clients with addictions. Your primary duties include providing supportive care to clients, ensuring a safe and secure facility, responding to client requests, communicating effectively with other staff and contributing to a therapeutic environment through interaction with clients. As part of an interprofessional team, you will contribute to the delivery of residential services to persons with an addiction promoting client respect, autonomy, health and improved quality of life. You will support clients to participate in activities of daily living, recreational and social activities, and educational and employment activities. You will also work collaboratively with other health and service providers to maintain a safe and supportive environment.
Acute Care Alberta: N
Primary Care Alberta: N
Recovery Alberta: Y
Classification: Client Care Assistant
Union: AUPE AUX
Unit and Program: ASRES
Primary Location: Henwood Treatment Centre
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 0.80
Posting End Date: 0+-JUN-2026
Employee Class: Regular Part Time
Date Available: 30-JUN-2026
Hours per Shift: 7.75
Length of Shift in weeks: 10
Shifts per cycle: 40
Shift Pattern: Days, Evenings, Weekends
Days Off: As Per Rotation
Minimum Salary: $23.74
Maximum Salary: $27.3+
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12. Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).
Additional Required Qualifications:
Experience with supporting under-resourced and underserved communities Demonstrated ability to maintain strong professional boundaries. Physical requirements of the position include the ability to sit/stand and walk through a large centre as well as use stairs, there is no elevator access. It is also a requirement that the incumbent be physically able to respond to behavioral/clinical emergencies that may occur anywhere in the building.
Preferred Qualifications:
Current Suicide Intervention Training. Preference will be given to those applicants with experience and/or knowledge in an Addictions and Mental Health setting. Education or training within Addictions and Mental Health is an asset. Excellent computer skills are an asset as we use an electronic medical record.
Henwood Treatment Centre is a 62-bed live-in treatment centre for those experiencing a substance use concern or a co-occurring substance use and mental health concern. The Client Care Assistant works with the interdisciplinary team to monitor and respond to client’s needs in order to provide support, care and safety for clients 24 hours per day in accordance with centre policies and individual treatment plans. The ideal Client Care Assistant is one who is empathetic, flexible, adaptable to various challenges, performs well in stressful situations, utilizes critical thinking skills and works flexibly, both independently and as part of an interdisciplinary team. They provide additional support to the team by identifying and attending to building concerns, communicating information about observations to relevant team members, answering phones, photocopying, general housekeeping duties, and other duties as required. Physical requirements of the position include the ability to sit/stand and walk through a large centre as well as use stairs, there is no elevator access. It is also a requirement that the incumbent be physically able to respond to behavioral/clinical emergency situations that may occur anywhere in the building. Please note that Henwood is located in North East Edmonton and public transportation to the facility is limited. This position has transitioned to Recovery Alberta effective September 1, 2026. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:
As a Client Care Assistant, you will work as a team member with all staff assisting in the provision of supportive care to clients with addictions. Your primary duties include providing supportive care to clients, ensuring a safe and secure facility, responding to client requests, communicating effectively with other staff and contributing to a therapeutic environment through interaction with clients. As part of an interprofessional team, you will contribute to the delivery of residential services to persons with an addiction promoting client respect, autonomy, health and improved quality of life. You will support clients to participate in activities of daily living, recreational and social activities, and educational and employment activities. You will also work collaboratively with other health and service providers to maintain a safe and supportive environment.
Acute Care Alberta: N
Primary Care Alberta: N
Recovery Alberta: Y
Classification: Client Care Assistant
Union: AUPE AUX
Unit and Program: ASRES
Primary Location: Henwood Treatment Centre
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 0.80
Posting End Date: 0+-JUN-2026
Employee Class: Regular Part Time
Date Available: 30-JUN-2026
Hours per Shift: 7.75
Length of Shift in weeks: 10
Shifts per cycle: 40
Shift Pattern: Days, Evenings, Weekends
Days Off: As Per Rotation
Minimum Salary: $23.74
Maximum Salary: $27.3+
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12. Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).
Additional Required Qualifications:
Experience with supporting under-resourced and underserved communities Demonstrated ability to maintain strong professional boundaries. Physical requirements of the position include the ability to sit/stand and walk through a large centre as well as use stairs, there is no elevator access. It is also a requirement that the incumbent be physically able to respond to behavioral/clinical emergencies that may occur anywhere in the building.
Preferred Qualifications:
Current Suicide Intervention Training. Preference will be given to those applicants with experience and/or knowledge in an Addictions and Mental Health setting. Education or training within Addictions and Mental Health is an asset. Excellent computer skills are an asset as we use an electronic medical record.
