clerk, hotel front desk

Work Term: Temporary
Work Language: English
Hours: 24 hours per week

Education: Secondary (high) school graduation certificate
Experience: Will train
or equivalent experience

Work setting

Hospitality industry
Hotel, motel, resort

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Multi-line switchboard
Word processing software
Database software

Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet

Security and safety

Bondable
Criminal record check
Transportation/travel information
Own transportation
Public transportation is available
Work conditions and physical capabilities
Attention to detail
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Screening questions
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?

Financial benefits

Bonus
Gratuities
Other benefits
Free parking available
Learning/training paid by employer

Other benefits

Parking available
Support for mature workers
Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers Read more