clerk, customer service

Education: College/CEGEP
Experience: 3 years to less than 5 years
Work setting
Urban area
Business sector
Private sector
Tasks
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Sell merchandise
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
Security and safety
Driver's validity licence check
Transportation/travel information
Own transportation
Own vehicle
Work conditions and physical capabilities
Fast-paced environment
Overtime required
Tight deadlines
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Financial benefits
Group insurance benefits
Work Term: Permanent
Work Language: English
Hours: 40 to 44 hours per week