Verified Job
Jobs
Clerical Officer
Jobs
#652929
Full Time
Job Description
All Customer Service Duties
Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff
Skills, Experience and Licenses:
Current VIC Driver's License;
Previous experience in an Operational environment where SOP's were in place;
Intermediate computer skills;
Excellent communication skills – Verbal and Written;
High level of customer service skills;
Understands the importance of meeting Service Level Agreements (SLA's);
Excellent team player with a positive/can-do attitude;
Works in a Safe Manner at all times;
Reliable, trustworthy and has the ability to work independently.
Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff
Skills, Experience and Licenses:
Current VIC Driver's License;
Previous experience in an Operational environment where SOP's were in place;
Intermediate computer skills;
Excellent communication skills – Verbal and Written;
High level of customer service skills;
Understands the importance of meeting Service Level Agreements (SLA's);
Excellent team player with a positive/can-do attitude;
Works in a Safe Manner at all times;
Reliable, trustworthy and has the ability to work independently.
