Claims Representative

Full job description
General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions requirements
About the role:

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier and insurance outreach. This role requires a high attention to detail, customer service and investigative mentality to ensure we continue to have the best Claims team in the industry.


What’s in it for you:

$17.50 - $22.00/hour
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Advancement opportunities within structured career paths
Employee referral bonuses
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Large Employers (2022)

What you'll be doing:

Research reported claims and determine validity of the claim
Manage the documentation and submission process of each claim in your portfolio
Diligently follow up on claims and insurance companies on behalf of TQL and our customers
Collect all necessary documents and information to file, investigate and help resolve claims
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

What you need:

Experience in claims, insurance, fraud or another related field preferred
Strong, independent decision-making skills while maintaining great relationships with the sales department
Ability to work quickly and handle requests
Capable of meeting multiple deadlines occurring at the same time
Ability to prioritize various requests and handle changing priorities
Excellent organizational skills with strong attention to detail
Good communication skills
Strong customer service orientation
Focused, positive attitude

Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com Read more