Verified Job
Receptionist
Chinese Speaking Receptionist/Administrator
Receptionist
#39059
Remote / WFH
Connium Management Inc.
Job Description
We are seeking a Chinese-Speaking Receptionist & Administrator who is passionate about providing exceptional customer service and enjoys working with seniors and their families. As the first point of contact for the community, you will play a key role in ensuring residents and visitors receive a warm welcome and prompt assistance. The successful candidate will be highly organized, professional, patient, and committed to delivering outstanding service in a fast-paced environment.
Responsibilities
Welcome residents, family members, visitors, and service providers in a friendly and professional manner.
Provide exceptional customer service and serve as the primary point of contact for inquiries, concerns, and requests.
Answer and manage incoming telephone calls, directing inquiries to the appropriate staff members.
Assist residents and families with information, forms, appointments, and general administrative support.
Maintain accurate records, files, correspondence, and resident-related documentation.
Coordinate appointments, meetings, events, and community activities as required.
Communicate effectively in both Chinese and English to support residents, families, and visitors from diverse backgrounds.
Assist with move-in and orientation processes for new residents and their families.
Monitor visitor sign-in procedures and support community safety and security protocols.
Receive and distribute mail, packages, and deliveries.
Maintain a welcoming, organized, and professional reception area.
Support management and other team members with administrative and office-related tasks.
Foster positive relationships with residents, families, staff, and external service providers.
Qualifications
Previous experience in reception, administration, customer service, hospitality, healthcare, retirement living, or a related field.
Fluency in Cantonese, Mandarin and English (spoken and written)- this is a requirement.
Exceptional interpersonal and customer service skills.
Demonstrated ability to interact respectfully and professionally with seniors, family members, and visitors.
Strong organizational skills with attention to detail and accuracy.
Ability to prioritize tasks and manage multiple responsibilities in a busy environment.
Proficiency with Microsoft Office and general office software.
Professional, friendly, and compassionate demeanor.
Ability to work independently and collaboratively as part of a team.
Experience working in a retirement residence, senior living community, healthcare setting, or customer service environment is considered an asset.
Why Join Us?
Meaningful work supporting seniors and their families.
Friendly and supportive team environment.
Opportunity to make a positive impact in the daily lives of residents.
Stable and rewarding career with a respected organization.
Pay: $41,000.00-$42,000.00 per year
Benefits:
Company events
Dental care
On-site parking
Paid time off
Vision care
Work Location: In person
Responsibilities
Welcome residents, family members, visitors, and service providers in a friendly and professional manner.
Provide exceptional customer service and serve as the primary point of contact for inquiries, concerns, and requests.
Answer and manage incoming telephone calls, directing inquiries to the appropriate staff members.
Assist residents and families with information, forms, appointments, and general administrative support.
Maintain accurate records, files, correspondence, and resident-related documentation.
Coordinate appointments, meetings, events, and community activities as required.
Communicate effectively in both Chinese and English to support residents, families, and visitors from diverse backgrounds.
Assist with move-in and orientation processes for new residents and their families.
Monitor visitor sign-in procedures and support community safety and security protocols.
Receive and distribute mail, packages, and deliveries.
Maintain a welcoming, organized, and professional reception area.
Support management and other team members with administrative and office-related tasks.
Foster positive relationships with residents, families, staff, and external service providers.
Qualifications
Previous experience in reception, administration, customer service, hospitality, healthcare, retirement living, or a related field.
Fluency in Cantonese, Mandarin and English (spoken and written)- this is a requirement.
Exceptional interpersonal and customer service skills.
Demonstrated ability to interact respectfully and professionally with seniors, family members, and visitors.
Strong organizational skills with attention to detail and accuracy.
Ability to prioritize tasks and manage multiple responsibilities in a busy environment.
Proficiency with Microsoft Office and general office software.
Professional, friendly, and compassionate demeanor.
Ability to work independently and collaboratively as part of a team.
Experience working in a retirement residence, senior living community, healthcare setting, or customer service environment is considered an asset.
Why Join Us?
Meaningful work supporting seniors and their families.
Friendly and supportive team environment.
Opportunity to make a positive impact in the daily lives of residents.
Stable and rewarding career with a respected organization.
Pay: $41,000.00-$42,000.00 per year
Benefits:
Company events
Dental care
On-site parking
Paid time off
Vision care
Work Location: In person
