Chief Delivery Officer

Job Description: Chief Delivery Officer – BPS

Experience: 22+ Years

Location: Pune

About the Company:

A global digital services and solutions provider, leveraging emerging technologies and deep domain expertise to deliver real-world business impact for its clients. The company has headquarters in the USA and India and employs over 34,000 technology and business process professionals across 23 countries and 30 delivery centers.

The company has significantly strengthened its delivery engine and built new tech capabilities, including the full spectrum of Automation, Cloud, Data, Cognitive, Digital Interactive, and Enterprise Integration. It also boasts robust service lines in Digital Services, Application Development Maintenance, and Infrastructure Management Services (IMS). The acquisition of a controlling stake in a business process transformation enterprise has further scaled up BPM operations, creating a formidable combination of sizeable Automation and BPM/BPO service lines.

Description

Candidates with 22+ years of delivery experience in ITES/BPS across all industry verticals. A demonstrated track record of leading cross-functional, multisite delivery spanning 8000+ HC and a $100 – 300 Mn+ business. We seek a growth-oriented leader who can execute seamlessly in a dynamic business environment, providing direct leadership to BPS delivery teams, operating teams, and back-office teams. The ideal candidate should be a quick learner who understands the impact of technology and AI on business process services, delivering exceptional outcomes while maximizing productivity.

Responsibilities
• Manage delivery and carry PL responsibility for the BPS business across all geographies
• Define a compelling vision for delivery and service offerings
• Leverage best-in-class delivery practices and solutions to add real value for clients and drive growth
• Oversee the deployment and delivery of various programs/projects, ensuring proper delivery against timeline, budget, and impact
• Lead execution of delivery process improvements
• Provide feedback to internal partners on solution enhancements or new product constructs
• Maintain industry exposure to dynamically consult with customers on successful solution deployment strategies and best practices
• Accountable for revenue realization and engagement profitability
• Develop and grow business, validate delivery models, and support metrics
• Lead operations of BPS and understand tech-led operations
• Engage in customer activities and represent the organization to new clients, developing new business areas
• Collaborate closely with CXO leadership and Finance Sales teams to manage account PL

Professional Traits
• Exhibits excellent judgment and relentlessly high standards
• Hires and develops great people, inspiring passion
• Thinks strategically but stays on top of tactical execution, results-oriented
• Expects and requires innovation from the team Read more