Verified Job
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Chefe de departamento com detalhes pessoais
Jobs
#201362
Full Time
Job Description
Summary
Main Duties
Operational
• To generate leads, manage, coordinate and execute all wedding/social events acquisition activities of the hotel and to secure new and repeat business for the hotel.
• To create demand, explore new markets, liaise with B2B partners and direct customers.
• To be a one stop solution provider to the guest and ensure timely and seamless responses.
• To ensure effective communication between the guest and the wedding team at the hotel ( Chef, F&B operations and Front Office team).
• To achieve/exceed the objectives as outlined in the Annual Marketing and Business Plan pertaining to weddings.
• Travel to potential wedding related trade events to acquire prospective future business and relationship building.
• To assist the DOSM/DOE (based on size of the hotel) in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure.
• To review the reports compiled by the Revenue Manager and discuss strategies, opportunities and threats with the Marketing taskforce (Director of Sales and Marketing, General Manager, Director of Food & Beverage, Director of Events and Director of Sales).
• To ensure that utilization of various technology and software e.g. Envision is maximized and that clean data is maintained at all times.
• To keep a track of market trends and share these with the core team in the hotel.
• To attend major social events to network and promote the Hotel and check competition for weddings.
• To maintain a robust database of wedding related partners (domestic and international)
• To review event files to ensure correct booking procedures, including group room and meeting program history, catering set up and themes, contractual agreements, etc.
• To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
• To ensure that all Sales contracts pertaining to weddings follow the established hotel policies and procedures and are based on sound commercial judgment.
• To focus on ease of doing business from a guest's point of view from enquiry to post event stage.
• Ensuring the set Targets set of this segment is achieved on a quarterly/yearly basis for the entire social segment (small, mid-sized & large groups such as Anniversaries, Birthdays and pre and post wedding events)
• To create and execute an annual activity plan for the segment – encompassing database, sales solicitation, sales trips, trade shows, events, direct mail, EMC and Travel Planners relations etc.
• To identify, update and manage auspicious dates calendar for the hotel
• To work with the revenue manager on booking guidelines and to manage the inventory for rooms and event spaces for auspicious dates
• To meet every guest for post event feedback
• To maintain create a communication plan to be in constant touch with guests who done events at the hotel - Customized Anniversary and Birthday Celebrations
• Cross sell all Hyatt Hotels
Financial
• To assist the Director of Sales & Marketing / DOE / DOS in establishing an annual operating budget, which will form part of the hotel's annual business plan.
• To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel pertaining to weddings as per Hyatt International Policies and Procedures.
• To closely work together with the Food & Beverage team on the catering product, costing and pricing based on the event requirements.
Marketing
• To provide feedback to the DOSM/MarCom on the marketing activities and to re-evaluate programs on ongoing bases to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
• To provide feedback to the DOSM on sales strategies, opportunities and threats as well as post event comments.
Main Duties
Operational
• To generate leads, manage, coordinate and execute all wedding/social events acquisition activities of the hotel and to secure new and repeat business for the hotel.
• To create demand, explore new markets, liaise with B2B partners and direct customers.
• To be a one stop solution provider to the guest and ensure timely and seamless responses.
• To ensure effective communication between the guest and the wedding team at the hotel ( Chef, F&B operations and Front Office team).
• To achieve/exceed the objectives as outlined in the Annual Marketing and Business Plan pertaining to weddings.
• Travel to potential wedding related trade events to acquire prospective future business and relationship building.
• To assist the DOSM/DOE (based on size of the hotel) in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure.
• To review the reports compiled by the Revenue Manager and discuss strategies, opportunities and threats with the Marketing taskforce (Director of Sales and Marketing, General Manager, Director of Food & Beverage, Director of Events and Director of Sales).
• To ensure that utilization of various technology and software e.g. Envision is maximized and that clean data is maintained at all times.
• To keep a track of market trends and share these with the core team in the hotel.
• To attend major social events to network and promote the Hotel and check competition for weddings.
• To maintain a robust database of wedding related partners (domestic and international)
• To review event files to ensure correct booking procedures, including group room and meeting program history, catering set up and themes, contractual agreements, etc.
• To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
• To ensure that all Sales contracts pertaining to weddings follow the established hotel policies and procedures and are based on sound commercial judgment.
• To focus on ease of doing business from a guest's point of view from enquiry to post event stage.
• Ensuring the set Targets set of this segment is achieved on a quarterly/yearly basis for the entire social segment (small, mid-sized & large groups such as Anniversaries, Birthdays and pre and post wedding events)
• To create and execute an annual activity plan for the segment – encompassing database, sales solicitation, sales trips, trade shows, events, direct mail, EMC and Travel Planners relations etc.
• To identify, update and manage auspicious dates calendar for the hotel
• To work with the revenue manager on booking guidelines and to manage the inventory for rooms and event spaces for auspicious dates
• To meet every guest for post event feedback
• To maintain create a communication plan to be in constant touch with guests who done events at the hotel - Customized Anniversary and Birthday Celebrations
• Cross sell all Hyatt Hotels
Financial
• To assist the Director of Sales & Marketing / DOE / DOS in establishing an annual operating budget, which will form part of the hotel's annual business plan.
• To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel pertaining to weddings as per Hyatt International Policies and Procedures.
• To closely work together with the Food & Beverage team on the catering product, costing and pricing based on the event requirements.
Marketing
• To provide feedback to the DOSM/MarCom on the marketing activities and to re-evaluate programs on ongoing bases to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
• To provide feedback to the DOSM on sales strategies, opportunities and threats as well as post event comments.
