Chat Support Executive

WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title: Customer Service Executive (Chat Process)
Shift: US Rotational Shifts (+ hours)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts.

Key Responsibilities:

Provide efficient, friendly chat support to customers.
Resolve customer issues and inquiries.
Maintain accurate documentation of all interactions.
Meet team KPIs (response time, resolution time, customer satisfaction).
Eligibility:

HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service).
Strong written communication skills in English.
Must be open to working in night shifts and rotational shifts.
Pick-up and drop-off transportation provided.
Must have relevant documents (ID proof, education certificates).
What We Offer:

Competitive salary and incentives.
drop-off provided by the company.
Learning and growth opportunities.
Job Types: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay:

Overtime pay
Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person

 
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