Chat Support Executive (International)

We are Hiring for Chat Support Executive for Pune Location please find the job responsibility as below :

Job Profile : Chat Support Executive
Experience : 1 years
Shift Timing : Rotational Shifts
Budget : Upto 4.8 LPA

Job Description:
• You will be responsible for handling inbound customer queries (inc. billing, rate plans, service
• activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.
• Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.
• Take end to end ownership of the customers issue and follow through commitments.
• Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.
• Use simple language which is clearly understood by the customer.
• Adhere to work schedule & thereby contributing to operational efficiencies.
• Meet & maintain work ethics in congruence with organizational compliance.
• Deliver consistently, maintaining warm & professional relationships.
• Deliver on efficiencies & commercial targets.
• Contribute to business profitability through various up-sell / cross-sell initiatives.

Please Note:-Share your updated CV at hr.cocentrus@gmail.com