Verified Job
Customer Support / TeleCaller
Chat Support Executive
Customer Support / TeleCaller
#10517
Remote / WFH
confidential
Job Description
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Company logo
Chat Support Executive
confidential
Jobs Territory
Be an early applicant
Posted 1 day ago
Job DetailsAbout Company
Job highlights
2-4 years contact center experience with minimum 2 years in chat support
Handle customer interactions via calls and chat, resolve complaints, and collaborate with teams
Job match score
Matched
Early Applicant
Not matched
Key Skills
Not matched
Location
Not matched
Work Experience
0 - 4 Years
1 Vacancy
₹ 2-5.5 Lacs P.A
Ahmedabad
Must have key skills
Chat Process
Other key skills
Non Voice Process,
Chat Support,
Email Process
Job description
What you’ll do
Role Overview :
Were looking for a Customer Experience Associate to join our fast-growing team. The role is best suited for candidates with proven experience in contact centers, particularly in handling chat support, who are passionate about delivering exceptional customer experiences.
Key Responsibilities :
Handle customer interactions through calls and chat..
Provide prompt, accurate, and empathetic responses to customer queries.
Resolve complaints, process requests, and ensure customer satisfaction at every touchpoint.
Collaborate with internal teams to escalate and resolve issues quickly. Maintain accurate records of interactions and feedback to improve processes.
Requirements :
2–4 years of overall contact center experience.
Minimum 2 years of dedicated chat support experience.
Excellent written and verbal communication skills (strong grammar, clarity, and tone required).
Ability to multitask and manage high chat volumes efficiently.
Problem-solving mindset with customer-first thinking.
Comfortable working in a fast-paced startup environment.
Work Conditions :
Location: Bengaluru (On-site).
Work Schedule: 6-day working.
Shifts: Rotational shifts with rotational week off.
Industry type
Education / Training
Department
Customer Success, Service & Operations
Role
Non Tech Support - Non Voice
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Graduation Not Required
Install app
Company logo
Chat Support Executive
confidential
Jobs Territory
Be an early applicant
Posted 1 day ago
Job DetailsAbout Company
Job highlights
2-4 years contact center experience with minimum 2 years in chat support
Handle customer interactions via calls and chat, resolve complaints, and collaborate with teams
Job match score
Matched
Early Applicant
Not matched
Key Skills
Not matched
Location
Not matched
Work Experience
0 - 4 Years
1 Vacancy
₹ 2-5.5 Lacs P.A
Ahmedabad
Must have key skills
Chat Process
Other key skills
Non Voice Process,
Chat Support,
Email Process
Job description
What you’ll do
Role Overview :
Were looking for a Customer Experience Associate to join our fast-growing team. The role is best suited for candidates with proven experience in contact centers, particularly in handling chat support, who are passionate about delivering exceptional customer experiences.
Key Responsibilities :
Handle customer interactions through calls and chat..
Provide prompt, accurate, and empathetic responses to customer queries.
Resolve complaints, process requests, and ensure customer satisfaction at every touchpoint.
Collaborate with internal teams to escalate and resolve issues quickly. Maintain accurate records of interactions and feedback to improve processes.
Requirements :
2–4 years of overall contact center experience.
Minimum 2 years of dedicated chat support experience.
Excellent written and verbal communication skills (strong grammar, clarity, and tone required).
Ability to multitask and manage high chat volumes efficiently.
Problem-solving mindset with customer-first thinking.
Comfortable working in a fast-paced startup environment.
Work Conditions :
Location: Bengaluru (On-site).
Work Schedule: 6-day working.
Shifts: Rotational shifts with rotational week off.
Industry type
Education / Training
Department
Customer Success, Service & Operations
Role
Non Tech Support - Non Voice
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Graduation Not Required
