Chat Process

We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Vadodara Gandhinagar locations.

We are looking for candidates with excellent communication skills and fluency in English.

Job Title: Customer Experience Specialist - Chat Support

Location: Vadodara Gandhinagar

Salary: Up to 30k (Based on BPO experience Interview)

Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)

Week Off: Any two rotational week off.

Responsibilities:

• Provide excellent customer service through chat support.

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Identify and escalate issues to the appropriate channels when necessary.

• Follow up on customer interactions and ensure customer satisfaction.

• Document all customer interactions in the appropriate system.

• Meet or exceed quality and productivity goals.

• Participate in training and coaching sessions as required.

• Maintain a positive and professional attitude towards customers and colleagues.

• Be flexible to work in a 24*7 environment with night shifts and rotational offs.

• Must be able to commute within a local transport boundary of 30kms.

Interested in this exciting opportunity, please send your CV to simrankaursip@gmail.com or WhatsApp me at 76+8648386

Feel free to share this job posting with your friends and family who might be interested in this role. Read more