Verified Job
Customer Support / TeleCaller
Chat & Email Customer Service Agent – Work From Home Jamaica
Customer Support / TeleCaller
#42824
Remote / WFH
Northwell Health
Job Description
Job Title: Chat & Email Customer Service Agent – Work From Home Jamaica
Job Summary:
The ***** Job is hiring Chat & Email Customer Service Agents to support customers through non-voice communication channels. In this remote position, you will handle customer inquiries, resolve issues, and provide product or service information — all via chat and email. This role is perfect for individuals in Jamaica who prefer behind-the-scenes support work and enjoy flexible, home-based employment.
Key Responsibilities:
• *
Responding promptly to customer inquiries via chat and email.
• *
Resolving complaints and providing appropriate solutions in writing.
• *
Updating customer accounts and documenting support interactions accurately.
• *
Following up on customer concerns to ensure complete resolution.
• *
Collaborating with team leads to improve service quality.
• Required Skills and Qualifications:
• *
Strong written communication and grammar skills.
• *
Basic computer literacy and typing proficiency.
• *
Ability to multitask between multiple chats or email threads.
• *
Detail-oriented and capable of working independently.
• *
Dependable internet connection and quiet work environment at home.
• Experience:
No prior experience necessary — full training provided. Freshers are encouraged to apply.
Working Hours:
Flexible remote shifts available, including evenings and weekends to suit your lifestyle.
Knowledge, Skills, and Abilities:
• *
Clear, concise, and professional writing style.
• *
Customer-focused mindset with a helpful attitude.
• *
Ability to stay calm and composed while handling customer concerns.
• *
Familiarity with common chat/email platforms is a plus.
• Benefits:
• *
100% remote — work from anywhere in Jamaica.
• *
Job Summary:
The ***** Job is hiring Chat & Email Customer Service Agents to support customers through non-voice communication channels. In this remote position, you will handle customer inquiries, resolve issues, and provide product or service information — all via chat and email. This role is perfect for individuals in Jamaica who prefer behind-the-scenes support work and enjoy flexible, home-based employment.
Key Responsibilities:
• *
Responding promptly to customer inquiries via chat and email.
• *
Resolving complaints and providing appropriate solutions in writing.
• *
Updating customer accounts and documenting support interactions accurately.
• *
Following up on customer concerns to ensure complete resolution.
• *
Collaborating with team leads to improve service quality.
• Required Skills and Qualifications:
• *
Strong written communication and grammar skills.
• *
Basic computer literacy and typing proficiency.
• *
Ability to multitask between multiple chats or email threads.
• *
Detail-oriented and capable of working independently.
• *
Dependable internet connection and quiet work environment at home.
• Experience:
No prior experience necessary — full training provided. Freshers are encouraged to apply.
Working Hours:
Flexible remote shifts available, including evenings and weekends to suit your lifestyle.
Knowledge, Skills, and Abilities:
• *
Clear, concise, and professional writing style.
• *
Customer-focused mindset with a helpful attitude.
• *
Ability to stay calm and composed while handling customer concerns.
• *
Familiarity with common chat/email platforms is a plus.
• Benefits:
• *
100% remote — work from anywhere in Jamaica.
• *
