Verified Job
Retail / Counter Sales
Channel Sales ExecutiveChennai walekidukancom
Retail / Counter Sales
#228795
Remote / WFH
Job Description
Responsibilities:
● Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
● Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
● Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
● Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
● Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
● Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
● Discover and implement new / market-specific lead generation exercises to expand/grow existing account base, working closely with marketing teams, CSM and reseller sales teams
● Be the single point of contact for partners for all things technical
● Coordinate with internal stakeholders and follow up for partners on customer queries
● Arrange online training sessions and ensure the partner is up to speed with what's new in the product
● Handle incoming support tickets from partners, manage escalations from partners/customers
Requirements:
● Be willing to work in required shifts as per region allotted (EMEA/APAC/UK/US)
● Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
● Excellent verbal and written communication skills
● Must be willing to travel as required to territory aligned.
● Self-motivated with a proactive approach on projects
● Technical knowledge
● Attention to detail, ability to articulate clearly
● Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory
● Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
● Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
● Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
● Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
● Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
● Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
● Discover and implement new / market-specific lead generation exercises to expand/grow existing account base, working closely with marketing teams, CSM and reseller sales teams
● Be the single point of contact for partners for all things technical
● Coordinate with internal stakeholders and follow up for partners on customer queries
● Arrange online training sessions and ensure the partner is up to speed with what's new in the product
● Handle incoming support tickets from partners, manage escalations from partners/customers
Requirements:
● Be willing to work in required shifts as per region allotted (EMEA/APAC/UK/US)
● Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
● Excellent verbal and written communication skills
● Must be willing to travel as required to territory aligned.
● Self-motivated with a proactive approach on projects
● Technical knowledge
● Attention to detail, ability to articulate clearly
● Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory
