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Change Management Analyst I
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#28835
Remote / WFH
Bexar County
Job Description
Full job description
Job Title
Change Management Analyst I
Pay Rate Min to Mid Range
$71,820.00 - $86,190.00
Time Type
Full time
Summary
Duties and Responsibilities:
Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
Implements IT Change Management Framework and executes improvements to current change management policies and processes
Fosters a common understanding of the IT Change Management Framework's scope, applicability, and processes including configuration and requirements management to IT staff
Works with team members to make improvements in the change management processes
Ensures appropriate documentation and artifacts related to proposed and completed changes are collected, organized and stored
Assist with conducting IT Change Advisory Board (CAB) meetings on a reoccurring basis
Maintains the release schedule for all core services and ensure alignment across key partners and vendors
Conducts release readiness reviews, milestone reviews, and business go/no-go reviews
Measures and monitors progress to ensure application releases are delivered on time
Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized
Documents all changes and outcomes that fall under the change management processed
Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders
Performs other related technology duties and projects as assigned
Minimum Qualifications:
Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
Experience in enterprise IT change management and release management
Experience creating performance metrics and continual improvement models for process control
Experience with change control, root cause analysis, and corrective action methods
Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers
Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)
Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills
Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
Demonstrates technological intuitiveness
Must secure and maintain a favorable background investigation
Must clear a pre-employment physical and a pre-employment drug screen test
Must have available transportation during entire workday
Required to travel to remote sites within Bexar County
Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
Required to be on call 24 hours
May be required to work more than 40 hours during the workweek
May be required to work weekends
This position may need to satisfy the requirement of completing and passing an assessment during the employment process
Working With Bexar County
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Employee Benefits Bexar County, TX - Official Website
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Title
Change Management Analyst I
Pay Rate Min to Mid Range
$71,820.00 - $86,190.00
Time Type
Full time
Summary
Duties and Responsibilities:
Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
Implements IT Change Management Framework and executes improvements to current change management policies and processes
Fosters a common understanding of the IT Change Management Framework's scope, applicability, and processes including configuration and requirements management to IT staff
Works with team members to make improvements in the change management processes
Ensures appropriate documentation and artifacts related to proposed and completed changes are collected, organized and stored
Assist with conducting IT Change Advisory Board (CAB) meetings on a reoccurring basis
Maintains the release schedule for all core services and ensure alignment across key partners and vendors
Conducts release readiness reviews, milestone reviews, and business go/no-go reviews
Measures and monitors progress to ensure application releases are delivered on time
Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized
Documents all changes and outcomes that fall under the change management processed
Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders
Performs other related technology duties and projects as assigned
Minimum Qualifications:
Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
Experience in enterprise IT change management and release management
Experience creating performance metrics and continual improvement models for process control
Experience with change control, root cause analysis, and corrective action methods
Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers
Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)
Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills
Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
Demonstrates technological intuitiveness
Must secure and maintain a favorable background investigation
Must clear a pre-employment physical and a pre-employment drug screen test
Must have available transportation during entire workday
Required to travel to remote sites within Bexar County
Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
Required to be on call 24 hours
May be required to work more than 40 hours during the workweek
May be required to work weekends
This position may need to satisfy the requirement of completing and passing an assessment during the employment process
Working With Bexar County
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Employee Benefits Bexar County, TX - Official Website
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
