Verified Job
Customer Support / TeleCaller
Change Lead
Customer Support / TeleCaller
#680064
Remote / WFH
Job Description
Full job description
What you'll do
Lead the change management implementation activities to ensure a successful transition and an improved workforce management approach and business model.
Work collaboratively with IWFM Central Business Transformation team and the allocated Change Management Specialist in the establishment of new or changed business processes
Lead the communication and engagement activities with key stakeholders to support and enable successful delivery of a business change management program.
Deliver IWFM Program strategies and program collateral (documents, toolkits etc.) to effectively implement, reinforce and sustain business change.
About you
We are searching for someone who has:
Experience and expertise in change management/business transformation change management.
Successful leadership of workforce management transformation activities including benefits realisation, stakeholder engagement, communications and training, within a large, complex organisation-wide project environment.
Excellent change planning, analysis, interventions, resistance management, conceptualisation and problem solving skills
Significant experience in the documentation, implementation and evaluation of business change activities in a large scale complex project environment.
Expert level stakeholder engagement and communication skills, including the ability to engage, influence and connect with others.
Why work with us?
Competitive salary with 12.75% superannuation and 17.5% leave loading
Flexible working arrangements
Collaborate with passionate professionals in a supportive, inclusive environment that values wellbeing and success.
Access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
24/7 confidential employee support and counsellors including for immediate family members
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
What you'll do
Lead the change management implementation activities to ensure a successful transition and an improved workforce management approach and business model.
Work collaboratively with IWFM Central Business Transformation team and the allocated Change Management Specialist in the establishment of new or changed business processes
Lead the communication and engagement activities with key stakeholders to support and enable successful delivery of a business change management program.
Deliver IWFM Program strategies and program collateral (documents, toolkits etc.) to effectively implement, reinforce and sustain business change.
About you
We are searching for someone who has:
Experience and expertise in change management/business transformation change management.
Successful leadership of workforce management transformation activities including benefits realisation, stakeholder engagement, communications and training, within a large, complex organisation-wide project environment.
Excellent change planning, analysis, interventions, resistance management, conceptualisation and problem solving skills
Significant experience in the documentation, implementation and evaluation of business change activities in a large scale complex project environment.
Expert level stakeholder engagement and communication skills, including the ability to engage, influence and connect with others.
Why work with us?
Competitive salary with 12.75% superannuation and 17.5% leave loading
Flexible working arrangements
Collaborate with passionate professionals in a supportive, inclusive environment that values wellbeing and success.
Access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
24/7 confidential employee support and counsellors including for immediate family members
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
