Central Reservations Executive

Company profile: Sturmfrei Hospitality Pvt. Ltd. was founded in the year 2018 by alumni of Indian Institute of Management. At Sturmfrei, we believe in the power of community and the evolution of self through empowering travel experiences. We invite passionate travel enthusiasts to join us at our Company not just for now but as a forever member of our pack. We aim to create the wonders of a lifetime together through our two offerings: (1) Boutique Stays (2) Smart Stays (3) Eco Stays

Roles & Responsibilities:
• To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company
• To understand and pass on the Company’s accommodation policy on reservations and cancellations
• To handle external systems like channel manager, web booking engines, OTA extranets etc
• To co-ordinate with the channel manager, or software vendors for any rate or booking integration issues
• To get feedback on customer stays after their checkouts
• To raise and close any concerns raised by the customers during their stay over the call
• To handle all phone enquiries for reservation, Jungle Passes of the Company
• To sell the Jungle Passes to prospective customers over the calls and emails/ messages
• To handle reservations of Villa & Hotel categories from the Company offerings
• To handle any other business related to reservations as and when required
• To assist work towards revenue maximization on every front

Desired Candidate Profile
• Undergraduate degree in any field
• Ability to interpret and analyze consumer behavior
• Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Tele-calling, tele sales experience
• Demonstrated power to convince customers

Interested candidates can reach us directly on 9717849164 or on hr.mgr@staysturmfrei.com