Verified Job
Accounting - Finance
CEC Team Leader OutboundCustomer Experience CenterContact Centre Outbound
Accounting - Finance
#342021
Remote / WFH
Job Description
Job Role
Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment
Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers
Job Description
Minimum 4 to 5 years of relevant experience in cross selling of financial products and at least one year in managing a team.
Experience of handling various service/sales related campaigns.
Good communication skills
Leadership skills
Thorough overall understanding of banking
Anticipates, understands and addresses the changing needs of customers.
Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment
Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers
Job Description
Minimum 4 to 5 years of relevant experience in cross selling of financial products and at least one year in managing a team.
Experience of handling various service/sales related campaigns.
Good communication skills
Leadership skills
Thorough overall understanding of banking
Anticipates, understands and addresses the changing needs of customers.
