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Casual Visitor Services Officer Casual

Acton, Australian Capital Territory
Customer Support / TeleCaller
#707418
Remote / WFH

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Acton ACT

50 km


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City and Environment


















Closes: 28 April 2026
Classification: Administrative Services Officer Class 2
Salary: $70,236 - $76,910 plus superannuation
Position No: C10928, Several
Directorate: City and Environment
Advertised (Gazettal date): 07 April 2026
Contact Officer: Jessica Ward on Jessica.ward@act.gov.au or 0400479008


Details: Join our team at the Tidbinbilla Visitor Centre. We’re looking for friendly, reliable people to provide great customer service, sell entry passes and retail items, answer enquiries, and support daily visitor operations.

What you’ll do:

Welcome visitors and provide accurate information
Manage sales and basic admin tasks
Assist with kiosk and retail restocking
Support visitor activities and work with staff and volunteers
What you’ll bring:

Strong customer service skills
Clear communication and ability to follow procedures
Ability to work rostered weekends/public holidays and occasional weekdays
WWVP required
Hospitality or POS experience a bonus
Help create memorable experiences in one of Canberra’s most iconic natural areas!

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

Required

Current Working with Vulnerable People (WWVP) registration.
Ability to work rostered weekends and public holidays (penalty rates apply), plus weekdays as required.
Ability to reliably travel to the Tidbinbilla Visitor Centre (rural location).
Willingness to wear a uniform.
Highly desirable

Current manual driver’s licence.
Hospitality or customer‑service experience in a fast‑paced environment.
Note: These positions are available 1 May 2026 and will be offered on a casual basis and the full-time salary noted above will be paid pro-rata. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please submit:

A written application addressing the Selection Criteria limiting responses to 350 word per criteria.
Your current curriculum vitae, listing two referees and their contact details.
Applications should be submitted .

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

#LI-DNI

Note
These positions are available 1 May 2026 and will be offered on a casual basis and the full-time salary noted above will be paid pro-rata.
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