Casual Program Support Specialist - Level 2

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

Summary:
Program Support Specialist Level 2 is responsible for PD webinar moderation in the Language Curriculum Training Services project. This role works remotely on a casual basis. The successful candidates must reside in Ontario.
One candidate with daytime availability and one candidate with after-hours availability (after 4:30 p.m.)
Weekday daytime afternoon/early evening availability – hours vary as needed (each webinar runs from one and a half to two hours; webinars are held approximately twice per month throughout the fiscal year, including July and August)
This position reports to the Project Manager, Language Curriculum Training Services.

Duties & Responsibilities:
Provide basic webinar moderation, working within the BigBlueButton platform:
Respond promptly to webinar participant needs/challenges as they arise
Provide assistance to webinar participants via the chat box
Monitor and address webinar participant “open mics” or “open cams” issues as they arise
Provide prompts to participants in the chat box regarding instructions for webinar activities and feedback collection
Keep track of, and document, participant attendance throughout the webinar, including monitoring participant late arrivals and early departures
On provided MS Word template, capture and document the following information:
Participant attendance (including late arrivals and early departures)
Feedback poll results
Chat box text
Qualifications:
TESL Ontario membership in good standing
Resident of Ontario
Post-secondary degree in relevant discipline
1 year of customer service/administrative support experience
Proficient in MS Office suite
Customer service skills
Communication skills
Interpersonal skills
Collaboration skills
Detail-orientation
Time management skills
Ability to learn new technology
Weekday daytime, late afternoon and early evening availability
Assets:
LINC sector knowledge/experience
Interest in current topics in the language training sector
BigBlueButton experience
Prior experience delivering/moderating webinars
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse ****** orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca