"Customer Service: Providing friendly, efficient, and helpful service to customers.
Cash Register Operation: Operating cash registers or POS systems accurately and efficiently.
Payment Processing: Accepting various payment types (cash, credit, debit, checks) and processing transactions accurately.
Scanning and Itemizing: Scanning items, itemizing purchases, and totaling amounts.
Issuing Receipts: Providing customers with accurate receipts.
Handling Returns and Exchanges: Processing returns and exchanges according to store policies.
Resolving Customer Issues: Answering customer inquiries and resolving any issues that may arise.
Maintaining a Clean and Orderly Checkout Area: Keeping the checkout area organized and tidy.
Cash Handling: Balancing cash drawers at the end of shifts, counting cash, and ensuring accuracy.
Cross-selling and Upselling: Potentially offering related products and promotions.
Product Knowledge: Demonstrating knowledge of products and store policies.
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Manage account balances to identify outstanding debts or discrepancies
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Collect necessary information for calculating receivable bills (order amounts, discount rates etc.)
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Verify data input in the accounting system for accurate final bill calculation
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Issue invoices and bills, dispatching them to customers via various channels (mail, email etc.)
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Generate customer account statements periodically or as required
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Accept payments through multiple methods (cash, online payments etc.) and authenticate credibility
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Send payment reminders and contact customers when assigned
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Update accounting records with new payments, balances, customer information etc.
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Respond to customer inquiries and complaints regarding bills
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Provide activity reports to upper management
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Key Responsibilities:
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Identify and resolve account balance discrepancies
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Calculate receivable bills accurately
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Maintain accurate accounting records
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Ensure timely invoicing and billing
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Provide excellent customer service
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Monitor and report on financial activities
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Requirements:
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Strong analytical skills
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Excellent communication and customer service skills
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Ability to work accurately under pressure
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Proficiency in accounting software
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