Cash Associate

Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Cash Services have a role in keeping the Bank safe, managing our money well, whilst supporting our customers and other tīma (teams) to deliver on our promises, every day, consistently.
You will be organised, good at identifying patterns, who enjoys, keeping all documentation up to date. You will benefit from being part of a small tīma and part of a larger organisation who cares about its customers, people and what that can offer you as your career progresses.
This is a permanent, full time position located in Auckland at BNZ Place – 80 Queen St, Auckland CBD. Anchor days in the office are currently Monday, Tuesday and Wednesday, however, could be subject to change.
We can offer you six weeks leave and a flexible working environment, helping you balance what's important to you!
We mahi three days in the Auckland office, anchor days being days being Monday, Tuesday and Wednesday.
Mō te Tūranga | About the Role
We sat down with the People Leader (who you'd report to), and they let us know the following about the role:
What are the day-to-day tasks the person will complete?
Provide our customer and colleagues continued access to efficient and accurate end to end processes for better customer outcomes.
Communications - both written and verbal with key stakeholders and our suppliers - asking questions to understand.
Reporting and documentation, using excel, Microsoft Word, Signavio process maps or other BNZ systems.
As a confident writer you will seek to understand a process and be responsible for capturing this for documentation.
What is the tīma culture and environment like?
We are a small tīma who focus on working hard, delivering results, and having fun along the way. We take our role and supporting our customers seriously and being able to rely on each person to speak up and recognise when things don't feel right is important to us. Our tīma tag is 'Never a dull moment in cash' as no two days are the same.
What projects/mahi will the candidate be doing now and into the next year?
Being responsible for documentation of operational processes as our business evolves.
What is the most exciting thing about this opportunity?
Helping find improvements, keeping our Bank safe through good risk practice, share knowledge and enable others.
What is the most challenging thing about this opportunity?
Attention to detail and being able to mahi in 'the grey'. Being analyse current processes, practices and detection methods to identify opportunities for improvement.
What will success look like for the candidate in this role?
You will have good time management skills - being able to manage your workflow, ask good questions or find out the answer, whilst being able to retain a variety of information you need to do your job well.
What specific Tech skills are required to be successful?
Confident user of technology including proficient user of Excel and Word, with experience or ability to learn process mapping tools and procedures.
What attributes will this person display in order to be successful in this role?
You will have good time management skills - being able to manage your workflow, with short- and longer-term deliverables.
Be able to ask good questions to find out the answers.
Attention to detail, strong literacy skills, experience in writing, content management and process mapping.
Please note: We shortlist as we receive applications. We encourage early applications as we may withdraw advertising early.
Applications close on Monday 11 August, 2025.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 11 August 2025
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.
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