Casework Support Worker -Sustaining Families

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Acton ACT

50 km


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Uniting NSW.ACT
















Job description
Posted Wednesday, 18 March 2026, 8:00 am Expires Sunday, 12 April 2026, 8:59 am
No Information

About the role:

Casual position located in Turner & Macgregor ACT
Base hourly rate $35.12 plus 25% casual loading
12% super
About the opportunity:

At Uniting, we don’t just support families—we walk alongside them through some of life’s most challenging moments. As a Casework Support Worker, you’ll be a vital part of that journey—helping children, young people and families feel safe, connected and supported.

This is a hands-on, heart-led role where no two days are the same. You’ll work closely with caseworkers to provide practical, on-the-ground support to families navigating complex challenges.

From helping a parent get to an important appointment, to supporting a young person to access services, to stepping in during moments of crisis—you’ll be there when it matters most.

You’ll also play a key role behind the scenes, keeping things running smoothly through coordination, communication and accurate record keeping.

What you’ll be doing:

Supporting families face-to-face with practical needs like transport, appointments and service access
Assisting caseworkers with day-to-day coordination, calls and urgent responses
Building trust and meaningful connections with children, young people and families
Advocating for families and linking them with the right supports
Working collaboratively with community partners and internal teams
Keeping clear, accurate records that support safe and effective practice
Responding to risk and safety concerns in line with Mandatory Reporting Guidelines
Your Qualifications & Experience

A Diploma in Community Services (or similar) or relevant experience
Experience working with children, young people and families (highly regarded)
Strong communication skills and the ability to build genuine relationships
Confidence working both independently and as part of a team
Flexibility to work outside standard hours when needed
Cultural awareness and a commitment to working respectfully with Aboriginal and diverse communities
Current WWVP and driver’s licence with good driving history

Benefits and culture

Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more.

Welcoming you exactly as you are
Wellbeing programs as well as access to Uniting’s URewards retail partner program.
Career development opportunities such as training, education.
Amazing workplace culture
Please contact Belinda Condon from Uniting’s Talent Acquisition team if you have any questions or enquiries – bcondon@uniting.org.au

Applications close: 11:55pm Sunday 12th April 2026

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.


Empowered by diversity:
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

About Uniting:

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

No Information

Job details

Job family
Caseworkers
Job function
Team Member
Pay type
Hourly