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Customer Support / TeleCaller
Case Manager - Nurse
Customer Support / TeleCaller
#702716
Remote / WFH
Job Description
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The Benevolent Society
Permanent Full Time Position Based in Canberra on Ngunnawal Land
$85k - $92k + Super + Salary Packaging + Meal & Entertainment Card
Join and values-driven team and support vulnerable older clients
Hybrid Working Flexibility
Our Organisation / Who We Are
At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.
We’re working towards a just society where everyone feels valued, safe and included. As a not‑for‑profit, independent and non‑religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.
About the role
As our Case Manager (Registered Nurse or Enrolled Nurse), you’ll provide phone-based clinical case management and support to older people across Greater Sydney, helping them maintain independence, dignity, and quality of life while living at home.
The role has a strong clinical focus, supporting clients with complex and evolving health needs, including those requiring higher levels of care and end-of-life support. You will use your clinical expertise to assess needs, develop tailored care plans, and coordinate services that align with each client’s goals, preferences, and stage of life.
Working alongside Community Care Workers and a broader multidisciplinary network, you’ll ensure care is coordinated, responsive, and aligned with a consumer-directed care approach.
Key Responsibilities
Provide phone-based case management and support to clients under the Commonwealth Home Support Programme (CHSP) and Support at Home (SAH), including completing assessments and developing personalised care plans.
Use a relationship-focused approach to identify each person’s goals and abilities.
Build and maintain strong networks with agencies, health professionals, and community services, including ACATs, GPs, social workers, and culturally specific organisations.
Provide person-centred case management in collaboration with clients, families, and carers.
Our Benefits
We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:
Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
Motor Vehicle Packaging Options – to suit your lifestyle.
Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
Skills and Experience
Registered/Enrolled nurse with experience in case management within ageing, community care, or a related setting.
Experience across the Support at Home & Commonwealth Home Support Program.
Ability to work in a person-centred, holistic way to achieve positive outcomes for clients.
Strong interpersonal and customer service skills, with the ability to communicate effectively with people from diverse backgrounds.
A collaborative team player who can balance competing priorities while maintaining self-care.
Excellent organisational skills and confidence to represent the service at community events.
Current driver’s licence is essential.
If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.
Interested? Apply online today!
Please submit your current CV and cover letter outlining your suitability and interest in the role.
Have a question? Contact Saiesha, Talent Specialist, 0479 195 093 to discuss the role in more detail.
This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.
The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
500+ jobs
APS Level 5 - International Travel Officer, International Engagement Section
Department of Health, Disability and Ageing
Canberra ACT
Visited 1 day ago
Geoscientist (Mineral Potential)
Geoscience Australia
Canberra ACT
Vendor Commercial Manager, Sovereign Cloud
Canberra ACT
Dietitian - Bariatric Medicine Full-Time and Part-Time Permanent
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Professional Services Public Sector Presales Cloud Architect, AWS Professional Services ANZ
Amazon Web Services Australia Pty Ltd
Canberra ACT
Civil Construction Labourer - Pipeline Renewal
Interflow
Canberra ACT
Referral program
On-the-job training
Parental leave
Cyber Security Adviser, Enterprise Technology and Security Branch
Australian Government
Canberra ACT 2600
Philanthropy Manager
Australian National University
Canberra ACT 2601
Maintenance Officer
Warrigal
Queanbeyan NSW
Uniform provided
Salary packaging
Case Manager - Nurse
The Benevolent Society
Canberra ACT 2600
Employee assistance program
Salary packaging
Employee rewards program
Program Manager
Nova Group
Canberra ACT
Parental leave
Health insurance
Gym membership
Employee assistance program
Salary packaging
Lead Cyber Security Analyst
FinXL
Canberra ACT
Leading Hand - Grounds & Gardens
Downer Group
Canberra ACT
Swim Teacher
Belgravia Health & Leisure Group Pty Ltd
Wanniassa ACT 2903
OOSH Assistant / Responsible Person
St Nicholas Early Education
Chisholm ACT
Referral program
Parental leave
Gym membership
Employee assistance program
Salary packaging
SOC Analyst & Shift Lead
BAE Systems
Canberra ACT 2601
Commercial Contract Manager
Downer Group
Canberra ACT
Rehabilitation Consultant
Procare Group
Canberra ACT
Parental leave
Employee assistance program
Salary packaging
Group activities
Nurse Unit Manager - Queanbeyan Renal Unit
Southern NSW Local Health District
Queanbeyan NSW
Salary packaging
SAP Product Lead / Lead Systems Analyst
FinXL
Canberra ACT
Gym Instructor (Cert III)
Belgravia Health & Leisure Group Pty Ltd
Wanniassa ACT 2903
Restoration Technician
Johns Lyng Group
Canberra ACT
Tools provided
Company car
Postdoctoral Fellow
Australian National University
Canberra ACT 2601
Systems Engineering Manager
CSIRO
Canberra ACT 2601
Lecturer
Australian National University
Canberra ACT 2601
People also searched:
Employers: Post a Job
The Benevolent Society
Permanent Full Time Position Based in Canberra on Ngunnawal Land
$85k - $92k + Super + Salary Packaging + Meal & Entertainment Card
Join and values-driven team and support vulnerable older clients
Hybrid Working Flexibility
Our Organisation / Who We Are
At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.
We’re working towards a just society where everyone feels valued, safe and included. As a not‑for‑profit, independent and non‑religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.
About the role
As our Case Manager (Registered Nurse or Enrolled Nurse), you’ll provide phone-based clinical case management and support to older people across Greater Sydney, helping them maintain independence, dignity, and quality of life while living at home.
The role has a strong clinical focus, supporting clients with complex and evolving health needs, including those requiring higher levels of care and end-of-life support. You will use your clinical expertise to assess needs, develop tailored care plans, and coordinate services that align with each client’s goals, preferences, and stage of life.
Working alongside Community Care Workers and a broader multidisciplinary network, you’ll ensure care is coordinated, responsive, and aligned with a consumer-directed care approach.
Key Responsibilities
Provide phone-based case management and support to clients under the Commonwealth Home Support Programme (CHSP) and Support at Home (SAH), including completing assessments and developing personalised care plans.
Use a relationship-focused approach to identify each person’s goals and abilities.
Build and maintain strong networks with agencies, health professionals, and community services, including ACATs, GPs, social workers, and culturally specific organisations.
Provide person-centred case management in collaboration with clients, families, and carers.
Our Benefits
We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:
Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
Motor Vehicle Packaging Options – to suit your lifestyle.
Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
Skills and Experience
Registered/Enrolled nurse with experience in case management within ageing, community care, or a related setting.
Experience across the Support at Home & Commonwealth Home Support Program.
Ability to work in a person-centred, holistic way to achieve positive outcomes for clients.
Strong interpersonal and customer service skills, with the ability to communicate effectively with people from diverse backgrounds.
A collaborative team player who can balance competing priorities while maintaining self-care.
Excellent organisational skills and confidence to represent the service at community events.
Current driver’s licence is essential.
If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.
Interested? Apply online today!
Please submit your current CV and cover letter outlining your suitability and interest in the role.
Have a question? Contact Saiesha, Talent Specialist, 0479 195 093 to discuss the role in more detail.
This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.
The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.
