Verified Job
Telesales / Telemarketing
Care Services Scheduler
Telesales / Telemarketing
#34234
Remote / WFH
Seasons
Job Description
Location
Mango Hill
Work type
Full Time
Category
Administration & Customer Service
Care Services Scheduler
ROLE OVERVIEW
Seasons Mango Hill is seeking a highly organised, logical and people-focused Care Services Scheduler to join our dedicated care team.
This is a pivotal role responsible for coordinating care services and workforce scheduling to ensure our residents and clients receive the right care, at the right time, from the right people. Working closely with the Care Manager, Care Partners and frontline care teams, you will play a key role in supporting high-quality service delivery while maintaining workforce efficiency, compliance and continuity of care.
This is a dynamic and fast-paced position that requires strong problem-solving skills, sound judgement and the ability to respond effectively to last-minute changes. You will balance resident and client needs, staff availability, service requirements and compliance obligations to ensure seamless day-to-day operations.
Experience in aged care scheduling, workforce coordination, community care services or healthcare administration will be highly regarded. Experience using AlayaCare or a similar care management and scheduling platform, together with an understanding of the Support at Home Program, Home Care Packages or community care services, will be highly advantageous.
If you enjoy working with people, thrive in a busy environment and take pride in keeping complex schedules running smoothly, we’d love to hear from you.
You will:
Coordinate resident care schedules that align with individual care plans, staff availability, and organisational needs.
Build strong working relationships, collaborating closely with the Care Manager and Care Partners to ensure seamless service delivery.
Use your excellent administration skills, computer literacy, and attention to detail to interpret rosters, maintain scheduling systems, and apply enterprise agreement requirements correctly.
Apply sharp time‑management and analytical skills to allocate staff efficiently, identify improvements, and support positive budget and operational outcomes.
Bring an adaptable, solutions‑focused mindset to troubleshooting scheduling challenges and enhancing processes for residents and team members alike.
Contribute to a caring environment with genuine empathy for older adults and a desire for ongoing personal and professional development in the aged care sector.
Who we’re looking for:
You’re a calm, solutions-focused communicator who is detail-oriented, highly organised, efficient and adaptable. You thrive working in a team environment, with day-to-day variety in your role.
You’ll also bring:
Previous experience in workforce scheduling, rostering, care coordination or service delivery administration.
Experience using digital rostering and scheduling systems, preferably AlayaCare or a similar care management platform.
Knowledge of the Support at Home Program, Home Care Packages, Community Care or Aged Care services (highly desirable).
Experience within the aged care, community services, healthcare or disability sectors (highly regarded).
Strong computer literacy, including proficiency with Microsoft Office and the ability to learn and navigate multiple software systems.
Exceptional organisational skills with a high level of attention to detail.
Strong communication and relationship-building skills.
Demonstrated ability to manage competing priorities in a fast-paced environment.
Cert III in Business Administration, Office Administration or a related qualification (desirable).
Unrestricted Australian working rights.
Current National Police Check.
Mango Hill
Work type
Full Time
Category
Administration & Customer Service
Care Services Scheduler
ROLE OVERVIEW
Seasons Mango Hill is seeking a highly organised, logical and people-focused Care Services Scheduler to join our dedicated care team.
This is a pivotal role responsible for coordinating care services and workforce scheduling to ensure our residents and clients receive the right care, at the right time, from the right people. Working closely with the Care Manager, Care Partners and frontline care teams, you will play a key role in supporting high-quality service delivery while maintaining workforce efficiency, compliance and continuity of care.
This is a dynamic and fast-paced position that requires strong problem-solving skills, sound judgement and the ability to respond effectively to last-minute changes. You will balance resident and client needs, staff availability, service requirements and compliance obligations to ensure seamless day-to-day operations.
Experience in aged care scheduling, workforce coordination, community care services or healthcare administration will be highly regarded. Experience using AlayaCare or a similar care management and scheduling platform, together with an understanding of the Support at Home Program, Home Care Packages or community care services, will be highly advantageous.
If you enjoy working with people, thrive in a busy environment and take pride in keeping complex schedules running smoothly, we’d love to hear from you.
You will:
Coordinate resident care schedules that align with individual care plans, staff availability, and organisational needs.
Build strong working relationships, collaborating closely with the Care Manager and Care Partners to ensure seamless service delivery.
Use your excellent administration skills, computer literacy, and attention to detail to interpret rosters, maintain scheduling systems, and apply enterprise agreement requirements correctly.
Apply sharp time‑management and analytical skills to allocate staff efficiently, identify improvements, and support positive budget and operational outcomes.
Bring an adaptable, solutions‑focused mindset to troubleshooting scheduling challenges and enhancing processes for residents and team members alike.
Contribute to a caring environment with genuine empathy for older adults and a desire for ongoing personal and professional development in the aged care sector.
Who we’re looking for:
You’re a calm, solutions-focused communicator who is detail-oriented, highly organised, efficient and adaptable. You thrive working in a team environment, with day-to-day variety in your role.
You’ll also bring:
Previous experience in workforce scheduling, rostering, care coordination or service delivery administration.
Experience using digital rostering and scheduling systems, preferably AlayaCare or a similar care management platform.
Knowledge of the Support at Home Program, Home Care Packages, Community Care or Aged Care services (highly desirable).
Experience within the aged care, community services, healthcare or disability sectors (highly regarded).
Strong computer literacy, including proficiency with Microsoft Office and the ability to learn and navigate multiple software systems.
Exceptional organisational skills with a high level of attention to detail.
Strong communication and relationship-building skills.
Demonstrated ability to manage competing priorities in a fast-paced environment.
Cert III in Business Administration, Office Administration or a related qualification (desirable).
Unrestricted Australian working rights.
Current National Police Check.
