Verified Job
Customer Support / TeleCaller
Care Partner
Customer Support / TeleCaller
#686180
Remote / WFH
Job Description
LocationNorth Adelaide SA 5006, Australia
Work TypeFull time
Positions1 Position
Customer Service
Rostering
Job no: QBD3B
About Us
We have proudly served the Adelaide community for over 25 years. We provide 24/7 support to help clients live safely and independently at home, offering both aged care and disability services.
At Accept Care, we are committed to our core values of honesty, compassion, accountability, respect and excellence in everything that we do. We strive to continue to develop a positive organisational culture that models these core values, to create a rewarding, fun and exciting place to work.
When you work with us at Accept Care, you become a part of a great team. A team that is collaborative, supportive and people-focused – as part of our dedication to helping our people to grow with us.
About The Role
We’re looking for a compassionate and relationship-driven Care Partner to join our Support at Home team. In this role, you’ll walk alongside older Australians to help them live safely, confidently and independently in their own homes.
You’ll take the lead in developing personalised care plans, coordinating services, and ensuring each person receives timely, culturally responsive support that reflects their goals and circumstances. Working closely with clinical colleagues, families and community providers, you’ll play a key role in delivering a seamless, empowering care experience.
Responsibilities include:
Leading the development and ongoing review of person-centred care plans that reflect each participant’s goals, preferences and wellbeing needs
Coordinating care and services across Support at Home pathways, ensuring timely, goal-aligned and proactive support
Building strong relationships with participants and their support networks to enable shared decision-making and dignity of risk
Supporting participants to understand and manage their Support at Home budgets
Working collaboratively with clinical Care Partners, multidisciplinary teams and external providers to ensure integrated, high-quality care
Maintaining clear, timely communication with families, carers, GPs and allied health partners
Ensuring risk identification, incident response and documentation meet organisational, compliance and aged care quality standards
About You
You’re someone who genuinely cares about supporting older people to live well at home. You bring a calm, confident and compassionate presence, and you’re able to build trust quickly with clients, families and colleagues. You’re comfortable working in a dynamic, people-centred environment and can balance empathy with sound judgment, proactive decision-making and clear communication.
You’ll also bring:
Case management or care coordination experience in a community setting
Strong relationship-building and communication skills
Ability to co-design care plans and support goal-setting
Understanding of aged care or community support frameworks
Confidence using digital care management or CRM systems
Cultural competence and a person-centred approach
Relevant qualification in Community Services, Aged Care or similar
Relevant Nursing or Allied Health qualification (desirable)
Care Partners delivering Restorative Care Management must hold a Registered Nurse or
Required clearances (NDIS Worker Screening/Police Check) and COVID-19 vaccination
About The Process
Apply now and join us on the journey to shaping the future of Australian homecare.
Published on 03 Mar 2026, 4:55 AM
Work TypeFull time
Positions1 Position
Customer Service
Rostering
Job no: QBD3B
About Us
We have proudly served the Adelaide community for over 25 years. We provide 24/7 support to help clients live safely and independently at home, offering both aged care and disability services.
At Accept Care, we are committed to our core values of honesty, compassion, accountability, respect and excellence in everything that we do. We strive to continue to develop a positive organisational culture that models these core values, to create a rewarding, fun and exciting place to work.
When you work with us at Accept Care, you become a part of a great team. A team that is collaborative, supportive and people-focused – as part of our dedication to helping our people to grow with us.
About The Role
We’re looking for a compassionate and relationship-driven Care Partner to join our Support at Home team. In this role, you’ll walk alongside older Australians to help them live safely, confidently and independently in their own homes.
You’ll take the lead in developing personalised care plans, coordinating services, and ensuring each person receives timely, culturally responsive support that reflects their goals and circumstances. Working closely with clinical colleagues, families and community providers, you’ll play a key role in delivering a seamless, empowering care experience.
Responsibilities include:
Leading the development and ongoing review of person-centred care plans that reflect each participant’s goals, preferences and wellbeing needs
Coordinating care and services across Support at Home pathways, ensuring timely, goal-aligned and proactive support
Building strong relationships with participants and their support networks to enable shared decision-making and dignity of risk
Supporting participants to understand and manage their Support at Home budgets
Working collaboratively with clinical Care Partners, multidisciplinary teams and external providers to ensure integrated, high-quality care
Maintaining clear, timely communication with families, carers, GPs and allied health partners
Ensuring risk identification, incident response and documentation meet organisational, compliance and aged care quality standards
About You
You’re someone who genuinely cares about supporting older people to live well at home. You bring a calm, confident and compassionate presence, and you’re able to build trust quickly with clients, families and colleagues. You’re comfortable working in a dynamic, people-centred environment and can balance empathy with sound judgment, proactive decision-making and clear communication.
You’ll also bring:
Case management or care coordination experience in a community setting
Strong relationship-building and communication skills
Ability to co-design care plans and support goal-setting
Understanding of aged care or community support frameworks
Confidence using digital care management or CRM systems
Cultural competence and a person-centred approach
Relevant qualification in Community Services, Aged Care or similar
Relevant Nursing or Allied Health qualification (desirable)
Care Partners delivering Restorative Care Management must hold a Registered Nurse or
Required clearances (NDIS Worker Screening/Police Check) and COVID-19 vaccination
About The Process
Apply now and join us on the journey to shaping the future of Australian homecare.
Published on 03 Mar 2026, 4:55 AM
