Verified Job
Back Office / Data Entry
Care Coordinator I - Transportation
Back Office / Data Entry
#39898
Remote / WFH
MEDI TRANS LLC
Job Description
MTI America
We’ve been helping people get back to work and life since 1992
Job Title: Care Coordinator I
Salary Range: $ 18-21
Department: Transportation
Reports To: Operations Manager
Location: Hybrid
Job Type: Full-Time
FLSA Status: Non-Exempt
Hybrid and on-site work in Pompano Beach Florida
Position Summary
As a Care Coordinator I, Transportation at MTI America, you will play a vital role in supporting business operations by addressing and resolving inquiries and issues from clients, injured workers, and providers. You will handle referrals, coordinate services, maintain documentation, and ensure efficient communication across internal teams and external stakeholders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
✅ Key Responsibilities
Serve as the primary point of contact for incoming referrals, inquiries, and requests from clients, providers, and injured workers
Accurately enter, track, and maintain case data in company systems
Coordinate services such as scheduling, authorizations, and follow-ups
Communicate updates, outcomes, and next steps to stakeholders in a timely manner
Ensure compliance with company procedures, client requirements, and applicable regulations
Assist with resolving escalated issues by collaborating with internal teams and external partners
Review documentation for accuracy and completeness before submission or closure
Support other team members and contribute to a collaborative department environment
Required Qualifications
High school diploma or equivalent
1+ year of experience in customer service, healthcare, insurance, or administrative support
Strong proficiency in Microsoft Office and database systems
Preferred Qualifications
Experience in workers’ compensation
Bilingual (English/Spanish)
Associate’s degree
Experience in a managed care, medical coordination, or claims environment
Familiarity with medical terminology and healthcare processes
Skills Descriptions
Customer Service & Relationship Management
Builds rapport with clients, providers, and injured workers while ensuring a positive and professional experience
Data Entry & Recordkeeping
Accurately inputs, tracks, and maintains sensitive information in company systems
Communication & Active Listening
Clearly conveys information in verbal and written formats and ensures understanding through attentive listening
Problem-Solving & Critical Thinking
Identifies issues, evaluates options, and applies sound judgment to resolve escalations efficiently
Time Management & Organization
Prioritizes multiple tasks, meets deadlines, and maintains efficiency in a fast-paced environment
Attention to Detail & Accuracy
Ensures that all documentation, case notes, and communications are complete, consistent & error free
Work Environment & Physical Requirements
In Office / Remote
Ability to sit at a workstation for extended periods
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays
Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We’ve been helping people get back to work and life since 1992
Job Title: Care Coordinator I
Salary Range: $ 18-21
Department: Transportation
Reports To: Operations Manager
Location: Hybrid
Job Type: Full-Time
FLSA Status: Non-Exempt
Hybrid and on-site work in Pompano Beach Florida
Position Summary
As a Care Coordinator I, Transportation at MTI America, you will play a vital role in supporting business operations by addressing and resolving inquiries and issues from clients, injured workers, and providers. You will handle referrals, coordinate services, maintain documentation, and ensure efficient communication across internal teams and external stakeholders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
✅ Key Responsibilities
Serve as the primary point of contact for incoming referrals, inquiries, and requests from clients, providers, and injured workers
Accurately enter, track, and maintain case data in company systems
Coordinate services such as scheduling, authorizations, and follow-ups
Communicate updates, outcomes, and next steps to stakeholders in a timely manner
Ensure compliance with company procedures, client requirements, and applicable regulations
Assist with resolving escalated issues by collaborating with internal teams and external partners
Review documentation for accuracy and completeness before submission or closure
Support other team members and contribute to a collaborative department environment
Required Qualifications
High school diploma or equivalent
1+ year of experience in customer service, healthcare, insurance, or administrative support
Strong proficiency in Microsoft Office and database systems
Preferred Qualifications
Experience in workers’ compensation
Bilingual (English/Spanish)
Associate’s degree
Experience in a managed care, medical coordination, or claims environment
Familiarity with medical terminology and healthcare processes
Skills Descriptions
Customer Service & Relationship Management
Builds rapport with clients, providers, and injured workers while ensuring a positive and professional experience
Data Entry & Recordkeeping
Accurately inputs, tracks, and maintains sensitive information in company systems
Communication & Active Listening
Clearly conveys information in verbal and written formats and ensures understanding through attentive listening
Problem-Solving & Critical Thinking
Identifies issues, evaluates options, and applies sound judgment to resolve escalations efficiently
Time Management & Organization
Prioritizes multiple tasks, meets deadlines, and maintains efficiency in a fast-paced environment
Attention to Detail & Accuracy
Ensures that all documentation, case notes, and communications are complete, consistent & error free
Work Environment & Physical Requirements
In Office / Remote
Ability to sit at a workstation for extended periods
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays
Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
