Verified Job
Back Office / Data Entry
Campus Hub Officer
Back Office / Data Entry
#661888
Remote / WFH
Job Description
Pay
£27,000 a year
Job type
Full-time
Location
London EC1Y 8HQ•Hybrid work
Benefits
Pulled from the full job description
Employee discount
Company pension
Full job description
Join our London Moorgate campus team as a Campus Hub Officer - where great service meets student life!
Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.
The successful candidates will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers
The positions are permanent, full time and based at our London Moorgate Campus 5 days per week.
As our Campus Hub Officer, you will:
Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration
Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
Accurately triage and escalate any complex or personal support queries in line with the service management framework
Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments
Is this you?:
Experience providing frontline customer service or student support, ideally in a higher education or service environment
Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
Experience handling face-to-face enquiries, ensuring professional and efficient resolution
Ability to use initiative and problem-solve within established procedures, escalating appropriately when required
Please note: This is an on-campus role, with no opportunity of hybrid/remote working.
To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received.
Why join us?
Along with a competitive salary of £27,000, you’ll enjoy:
A generous annual leave entitlement of 30 days (+ Bank Holidays)
Access to a wide range of staff and student discount platforms
Private Medical Scheme and Life Assurance
Contributory Pension Scheme
Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
For more information, please contact [email protected]
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
£27,000 a year
Job type
Full-time
Location
London EC1Y 8HQ•Hybrid work
Benefits
Pulled from the full job description
Employee discount
Company pension
Full job description
Join our London Moorgate campus team as a Campus Hub Officer - where great service meets student life!
Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.
The successful candidates will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers
The positions are permanent, full time and based at our London Moorgate Campus 5 days per week.
As our Campus Hub Officer, you will:
Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration
Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
Accurately triage and escalate any complex or personal support queries in line with the service management framework
Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments
Is this you?:
Experience providing frontline customer service or student support, ideally in a higher education or service environment
Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
Experience handling face-to-face enquiries, ensuring professional and efficient resolution
Ability to use initiative and problem-solve within established procedures, escalating appropriately when required
Please note: This is an on-campus role, with no opportunity of hybrid/remote working.
To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received.
Why join us?
Along with a competitive salary of £27,000, you’ll enjoy:
A generous annual leave entitlement of 30 days (+ Bank Holidays)
Access to a wide range of staff and student discount platforms
Private Medical Scheme and Life Assurance
Contributory Pension Scheme
Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
For more information, please contact [email protected]
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
