Call Centre Representative - Sydney

Key Responsibilities

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As a Customer Service Representative, you will be responsible for handling a high volume of calls, assisting with orders and product inquiries, and collaborating with the delivery team to ensure timely order fulfillment. You will work closely with our Supervisor to achieve exceptional customer satisfaction and maintain a positive working relationship with colleagues.

Deliverables

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Handle customer inquiries and resolve issues in a professional and courteous manner
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Provide exceptional customer service and support to customers
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Work collaborately with the delivery team to ensure timely order fulfillment
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Maintain accurate records and reports, as required
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Participate in ongoing training and development opportunities to improve customer service skills
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Requirements

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Previous experience in customer service, call centre, scheduling, or service coordinator roles
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Proven ability to work under pressure and meet deadlines
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Excellent verbal and written communication skills
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Able to provide outstanding customer service and handle complaints effectively
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Ability to work collaboratively as part of a high-performing team
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