Verified Job
Customer Support / TeleCaller
Call Centre Operator
Customer Support / TeleCaller
#471172
Remote / WFH
Job Description
Seeley International is Australia's largest manufacturer of evaporative air conditioning and gas heating for domestic, commercial, and industrial markets, with iconic brands such as Breezair, Braemar, Coolair, Climate Wizard and Convair. For more than fifty years, this Australian owned family business has led the industry with groundbreaking innovations.
Seeley International currently employs more than 500 staff and has significant growth plans, both in Australia and overseas, which will further cement its reputation as a leader in its field.
We are currently looking to recruit a highly motivated and skilled Customer Service Operator. You will be responsible for working with customers, technicians on Mondays and Tuesdays. Reporting to the Office Team Leader in a team focused environment, this is a great opportunity to utilize your professional skills daily.
The role is a 6-month contract - PT hours - 2 days a week (Monday and Tuesday).
The role may be further extended based on the job demand. Flexibility during peak times to cover staff leave is essential.
The role:
Manage inbound and outbound phone calls.
Deal with challenging customers in a professional manner.
Book jobs with customers and schedule technician job runs.
Accurate data entry.
Maintain relationships with internal staff and external stakeholders.
What you bring to the table:
Proven experience working in an office environment with a strong call centre and customer service focus.
Ability to use Pronto or other ERP systems (preferred).
Highly organized with a proven record of juggling multiple tasks and demands.
Experience in a similar role, managing inbound and outbound phone calls with strong organisational skills and attention to detail.
Clear verbal communication skills.
Accurate data entry skills.
Proven ability to form and maintain strong working relationships with customers and technicians.
What we offer:
The opportunity to work for a leading innovator in the climate control industry.
Hybrid work environment.
A dynamic and collaborative work environment.
Competitive salary and benefits package.
An attractive remuneration package, commensurate with qualifications and experience will be negotiated to secure a top performer for this outstanding opportunity.
Please include a cover letter and resume outlining your experience addressing the above criteria and suitability for this role.
Seeley International is an equal opportunity employer and values diversity at our workplace.
Seeley International currently employs more than 500 staff and has significant growth plans, both in Australia and overseas, which will further cement its reputation as a leader in its field.
We are currently looking to recruit a highly motivated and skilled Customer Service Operator. You will be responsible for working with customers, technicians on Mondays and Tuesdays. Reporting to the Office Team Leader in a team focused environment, this is a great opportunity to utilize your professional skills daily.
The role is a 6-month contract - PT hours - 2 days a week (Monday and Tuesday).
The role may be further extended based on the job demand. Flexibility during peak times to cover staff leave is essential.
The role:
Manage inbound and outbound phone calls.
Deal with challenging customers in a professional manner.
Book jobs with customers and schedule technician job runs.
Accurate data entry.
Maintain relationships with internal staff and external stakeholders.
What you bring to the table:
Proven experience working in an office environment with a strong call centre and customer service focus.
Ability to use Pronto or other ERP systems (preferred).
Highly organized with a proven record of juggling multiple tasks and demands.
Experience in a similar role, managing inbound and outbound phone calls with strong organisational skills and attention to detail.
Clear verbal communication skills.
Accurate data entry skills.
Proven ability to form and maintain strong working relationships with customers and technicians.
What we offer:
The opportunity to work for a leading innovator in the climate control industry.
Hybrid work environment.
A dynamic and collaborative work environment.
Competitive salary and benefits package.
An attractive remuneration package, commensurate with qualifications and experience will be negotiated to secure a top performer for this outstanding opportunity.
Please include a cover letter and resume outlining your experience addressing the above criteria and suitability for this role.
Seeley International is an equal opportunity employer and values diversity at our workplace.
