Call Center Executive

Full job description
Job description

JOB RESPONSIBILITY:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

+. Feedback from the patients and their satisfaction

*** Looking for multilingual candidates who can speak Telugu/Malayalam/Kannada/Tamil/Hindi

Job Type: Full-time

Benefits:

Health insurance

Life insurance

Schedule:

Day shift

Morning shift

Night Shift (Male )

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Night shift
Language:

Hindi (Preferred)
Work Location: In person

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