Call Center Assistant | Work from home

Job description
• *Job Title:** Call Center Assistant - Work from Home
• *Company:** WhiteHat Jr
• *Location:** Bangalore, Karnataka, IN
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 3

### Job Description:

WhiteHat Jr is seeking a motivated and dedicated Call Center Assistant to join our dynamic team on a part-time basis. This position offers the flexibility of working from home while contributing to the growth of our innovative educational platform. As a Call Center Assistant, you will play a vital role in providing exceptional customer service, supporting our students and their parents with inquiries and assistance related to our courses and services.

### Key Responsibilities:

**Customer Support:** Act as the first point of contact for students and parents; respond to inquiries via phone, email, and chat with professionalism and courtesy.
**Information Management:** Research and gather information related to queries from customers about our courses, pricing, schedules, and policies; ensure accurate and timely responses.
**Problem Solving:** Assist customers in resolving issues related to their accounts, course completions, and technical difficulties effectively and efficiently.
**Documentation:** Maintain accurate records of customer interactions, complaints, and inquiries in our CRM system; summarize actionable insights to inform management of recurring issues.
**Cooperation and Collaboration:** Work closely with team members and other departments to ensure seamless customer service and resolve escalated inquiries promptly.
**Feedback and Improvement:** Collect customer feedback regularly and provide insights to management to enhance the overall customer experience.
**Quality Assurance:** Adhere to established service-level agreements (SLAs) for response time and customer satisfaction; strive to meet and exceed performance benchmarks.
**Ongoing Training:** Participate in any necessary training sessions and stay updated about the latest course offerings and company policies.

### Requirements:

**Experience:** Minimum of 3 years of experience in a call center or customer service role, preferably in the educational or ed-tech sector.
**Education:** Bachelor’s degree in any field or equivalent work experience.
**Technical Skills:** Proficient with CRM software, Microsoft Office Suite, and general computer applications; must have reliable internet access and a functional home office setup.
**Personality Traits:** Must be motivated and dedicated to providing excellent service; demonstrate a strong work ethic and positive attitude at all times.
**Soft Skills:** Strong research abilities to find relevant information quickly; excellent cooperation skills to work as part of a team, and adapt to rapidly changing situations and customer needs.
**Communication:** Outstanding verbal and written communication skills in English; ability to communicate effectively with diverse audiences.
**Time Management:** Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

### Benefits:

Company-sponsored transportation for team gatherings or training sessions as applicable.
Visa sponsorship opportunities for eligible candidates.
Vision insurance coverage to promote overall well-being.

### Working Environment:

At WhiteHat Jr, we encourage calculated risk-taking to drive innovation and progress. We believe that fostering a supportive and collaborative environment enhances our capability to serve our customers effectively. Team members are empowered to share ideas, leading to growth and development within the organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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