Verified Job
Customer Support / TeleCaller
Call Center Agent / Intake specialist
Customer Support / TeleCaller
#675647
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Microsoft Teams
Computer operation
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Location
Estimated commute
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Job address
3003 North Central Avenue, Phoenix, AZ 85012
Full job description
Job Summary:
Handles phone calls and written reports related to suspected child abuse or neglect. Gathers information, decides if reports meet legal requirements, and documents cases accurately in a call center environment.
Key Responsibilities:
Answer calls and review written reports
Interview callers and gather required information
Determine if cases meet criteria for investigation
Enter and document information accurately
Cross-report cases to law enforcement or other agencies
Respond to the public professionally and without bias
Follow work schedules and complete work before shift end
Skills & Abilities:
Strong listening and communication skills
Ability to stay calm in stressful situations
Good decision-making and critical-thinking skills
Comfortable using computers and call-center systems
Typing speed of 45 WPM or higher
Work Environment:
On-site call center
Fast-paced and emotionally demanding
May require nights, weekends, or holidays
Required Qualifications:
Bachelor’s or master’s degree
1 year of experience in social services, behavioral health, call center, or paralegal roles
Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Teams)
Preferred Qualifications:
Knowledge of child welfare laws and child development
Experience making time-sensitive decisions
Shifts:
1). Thursday to Monday
12:30pm to 9pm
12:45pm to 9:15pm
1:00pm to 9:30pm
2). Tuesday to Saturday
1pm to 9:30pm
Job Type: Contract
Pay: $29.70 per hour
Expected hours: 40 per week
Work Location: In person
Here’s how the job qualifications align with your profile.
Skills
Microsoft Teams
Computer operation
Do you have experience in Microsoft Teams?
Location
Estimated commute
Add your address to estimate commute
Job address
3003 North Central Avenue, Phoenix, AZ 85012
Full job description
Job Summary:
Handles phone calls and written reports related to suspected child abuse or neglect. Gathers information, decides if reports meet legal requirements, and documents cases accurately in a call center environment.
Key Responsibilities:
Answer calls and review written reports
Interview callers and gather required information
Determine if cases meet criteria for investigation
Enter and document information accurately
Cross-report cases to law enforcement or other agencies
Respond to the public professionally and without bias
Follow work schedules and complete work before shift end
Skills & Abilities:
Strong listening and communication skills
Ability to stay calm in stressful situations
Good decision-making and critical-thinking skills
Comfortable using computers and call-center systems
Typing speed of 45 WPM or higher
Work Environment:
On-site call center
Fast-paced and emotionally demanding
May require nights, weekends, or holidays
Required Qualifications:
Bachelor’s or master’s degree
1 year of experience in social services, behavioral health, call center, or paralegal roles
Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Teams)
Preferred Qualifications:
Knowledge of child welfare laws and child development
Experience making time-sensitive decisions
Shifts:
1). Thursday to Monday
12:30pm to 9pm
12:45pm to 9:15pm
1:00pm to 9:30pm
2). Tuesday to Saturday
1pm to 9:30pm
Job Type: Contract
Pay: $29.70 per hour
Expected hours: 40 per week
Work Location: In person
