Verified Job
Customer Support / TeleCaller
Calgary Showroom Lead
Customer Support / TeleCaller
#700257
Remote / WFH
Job Description
About Bells of Steel Inc.
At Bells of Steel, we’re on a mission to make fitness and strength training approachable, affordable, and fun! We design and manufacture high-quality strength and exercise equipment for home gym enthusiasts and fitness pros alike. Whether you're a seasoned gym rat or just getting into the swing of things, we've got the gear to help you crush your goals.
We’re not your typical, stuffy fitness equipment brand—we’re down-to-earth, a little cheeky, and always looking for ways to make working out a little less serious and a lot more rewarding. If you like the sound of being part of a fast-paced, no-BS team that’s shaking up the fitness industry, then you might just be the perfect fit.
About the role
Is “I'll figure it out and get it done” your personal motto?
Are you passionate about fitness and a bit of a gear nerd with strong knowledge of strength equipment?
Bells of Steel is a rapidly growing e-commerce company selling fitness equipment across Canada and the USA. We are looking for a Showroom Lead to run the day-to-day operations of our Calgary showroom.
This is a junior leadership role responsible for overseeing the showroom, supporting and supervising sales associates, and ensuring customers have an outstanding experience when visiting our location.
You’ll lead by example — combining strong product knowledge, sales ability, and operational ownership to keep the showroom running smoothly.
This position will primarily work a Monday to Friday schedule, 9:30am to 6pm, with the availability to work one Saturday and one Sunday per month to support showroom traffic and events.
Experience with email ticketing software is an asset, as well as being comfortable speaking with customers over the phone. You should also be willing to lend a hand in the warehouse and get your hands dirty when needed.
What you'll do
Assisting customers with product selection and sharing product knowledge
Delivering an excellent in-store customer experience
Overseeing the day-to-day operations of the showroom
Supervising and supporting showroom sales associates
Upselling customers and helping them find the right equipment
Handling inbound and outbound calls with customers
Responding to customer inquiries and tickets
Helping develop and coach the showroom team
Ensuring the showroom is clean, organized, and well stocked
Occasionally assisting the warehouse team when needed
Some of the software you'll be using:
Gorgias
Click-Up
Bright Pearl
Qualifications
2 years of leadership experience
2 years of retail sales experience
A strong knowledge of fitness equipment would be an asset
The pay range for this role is:
55,000 - 60,000 CAD per year(Calgary)
At Bells of Steel, we’re on a mission to make fitness and strength training approachable, affordable, and fun! We design and manufacture high-quality strength and exercise equipment for home gym enthusiasts and fitness pros alike. Whether you're a seasoned gym rat or just getting into the swing of things, we've got the gear to help you crush your goals.
We’re not your typical, stuffy fitness equipment brand—we’re down-to-earth, a little cheeky, and always looking for ways to make working out a little less serious and a lot more rewarding. If you like the sound of being part of a fast-paced, no-BS team that’s shaking up the fitness industry, then you might just be the perfect fit.
About the role
Is “I'll figure it out and get it done” your personal motto?
Are you passionate about fitness and a bit of a gear nerd with strong knowledge of strength equipment?
Bells of Steel is a rapidly growing e-commerce company selling fitness equipment across Canada and the USA. We are looking for a Showroom Lead to run the day-to-day operations of our Calgary showroom.
This is a junior leadership role responsible for overseeing the showroom, supporting and supervising sales associates, and ensuring customers have an outstanding experience when visiting our location.
You’ll lead by example — combining strong product knowledge, sales ability, and operational ownership to keep the showroom running smoothly.
This position will primarily work a Monday to Friday schedule, 9:30am to 6pm, with the availability to work one Saturday and one Sunday per month to support showroom traffic and events.
Experience with email ticketing software is an asset, as well as being comfortable speaking with customers over the phone. You should also be willing to lend a hand in the warehouse and get your hands dirty when needed.
What you'll do
Assisting customers with product selection and sharing product knowledge
Delivering an excellent in-store customer experience
Overseeing the day-to-day operations of the showroom
Supervising and supporting showroom sales associates
Upselling customers and helping them find the right equipment
Handling inbound and outbound calls with customers
Responding to customer inquiries and tickets
Helping develop and coach the showroom team
Ensuring the showroom is clean, organized, and well stocked
Occasionally assisting the warehouse team when needed
Some of the software you'll be using:
Gorgias
Click-Up
Bright Pearl
Qualifications
2 years of leadership experience
2 years of retail sales experience
A strong knowledge of fitness equipment would be an asset
The pay range for this role is:
55,000 - 60,000 CAD per year(Calgary)
