Cafe Cashier and Server
Job Description
As a Cafe Cashier and Server, your main role involves combining front-counter billing and floor service to ensure smooth daily operations and provide exceptional customer service. You will be the face of the cafe, responsible for welcoming customers, accurately taking orders, and maintaining flawless transaction records.
Key Responsibilities:
- Transaction Processing: Operate the Point of Sale (POS) system accurately, processing cash, card, UPI, and digital payments.
- Balance Registers: Count cash drawers at the beginning and end of each shift to ensure all totals match daily sales reports.
- Order Accuracy: Double-check itemized receipts, provide correct change, and accurate receipts to customers.
- Counter Upkeep: Maintain a clean, sanitized, and organized billing counter with necessary stationary and packaging materials.
- Guest Greeting: Welcome customers, present menus, and offer recommendations.
- Order Taking: Take accurate food and beverage orders, communicating any special dietary restrictions to the kitchen/barista team.
- Food Delivery: Serve food and beverages to tables quickly, ensuring customer satisfaction throughout their meal.
- Upselling: Actively promote new menu items, combo deals, and specials.
- Team Coordination: Liaise between kitchen staff, baristas, and customers to ensure a seamless order flow.
- FOH Cleanliness: Maintain a spotless dining area, clearing tables and resetting them for the next guest.
- Complaint Handling: Address customer concerns politely, resolving basic issues and escalating complex feedback to the manager.
Qualifications Required:
- Experience: 12 years of previous experience as a cashier, server, or in a fast-paced hospitality/QSR setting preferred.
- Technical Skills: Basic math skills for handling transactions, familiarity with modern digital payment methods, and POS systems.
- Soft Skills: Strong communication, friendly and positive attitude, ability to multitask during rush hours.
- Flexibility: Willingness to work in rotational shifts, weekends, and holidays.
Please note that the company prefers candidates who are already working in Chennai. As a Cafe Cashier and Server, your main role involves combining front-counter billing and floor service to ensure smooth daily operations and provide exceptional customer service. You will be the face of the cafe, responsible for welcoming customers, accurately taking orders, and maintaining flawless transaction records.
Key Responsibilities:
- Transaction Processing: Operate the Point of Sale (POS) system accurately, processing cash, card, UPI, and digital payments.
- Balance Registers: Count cash drawers at the beginning and end of each shift to ensure all totals match daily sales reports.
- Order Accuracy: Double-check itemized receipts, provide correct change, and accurate receipts to customers.
- Counter Upkeep: Maintain a clean, sanitized, and organized billing counter with necessary stationary and packaging materials.
- Guest Greeting: Welcome customers, present menus, and offer recommendations.
- Order Taking: Take accurate food and beverage orders, communicating any special dietary restrictions to the kitchen/barista team.
- Food Delivery: Serve food and beverages to tables quickly, ensuring customer satisfaction throughout their meal.
- Upselling: Actively promote new menu items, combo deals, and specials.
- Team Coordination: Liaise between kitchen staff, baristas, and customers to ensure a seamless order flow.
- FOH Cleanliness: Maintain a spotless dining area, clearing tables and resetting them for the next guest.
- Complaint Handling: Address customer concerns politely, resolving basic issues and escalating complex feedback to the manager.
Qualifications Required:
- Experience: 12 years of previous experience as a cashier, server, or in a fast-paced hospitality/QSR setting preferred.
- Technical Skills: Basic math skills for handling transactions, familiarity with modern digital payment methods, and POS systems.
- Soft Skills: Strong communication, friendly and positive attitude, ability to multitask during rush hours.
- Flexibility: Willingness to work in rotational shifts, weekends, and holidays.
Please note that the company prefers candidates who are already working in Chennai.
