Businesses manager

Job Purpose:

To deliver best in class in-house and outsourced outbound voice channel engagement for sales, marketing and service delivery.

Key Accountability

·Consolidate various product initiatives and strategize the outbound activities as a unified project.

·Define the project delivery goals and drive performance to achieve the targets.

Identify new avenues for increase sales through voice.

Job Duties and Responsibilities

·Develop and execute sales strategies through outbound voice channel.

·Act as SME to manage the outsourced call center for outbound activities.

·Be the guide and mentor to the outbound sales team to drive sales revenue, increase customer acquisition and improve customer engagement.

·Ensure adequate performance measure is defined and tracked and conduct regular performance evaluations.

·Identify target markets, customer segments and sales opportunities to focus efforts and drive sales.

·Provide guidance and sales to the team in managing leads, qualifying prospects and improve conversions.

·Cultivate strong relationship with key stakeholders and business partners to foster trust and drive performance.

Prepare regular reports and analysis to provide insights into performance trends and improvement opportunities.

Preferred Qualification and Experience: Graduate/MBA/, outbound sales management role.

Core Competencies:

·Strong experience in managing outsourced partner to drive outbound sales.

·Strong leadership and vendor management skills.

·Competent in data analytical skills.

·Strong interpersonal & collaborative skills.

·Good verbal and written communication skills

Experience and Competencies:

·Banking process knowledge

·Good competency in Microsoft excel.

·Experience in performance improvement projects, process transition and good understanding of quality improvement tools will be preferred.