Business Process |amp| Customer Relationship Executive

Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.
Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications
Provide end-to-end resolution to all open/unresolved user queries/grievances
Provide accurate, valid and complete information by using the right methods/tools like CRM
Conduct effective regular training sessions for new joiners and for new customers
Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
Additional Requirements for the role:

Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries
Ensure customer satisfaction and provide professional customer support.
Critical thinker, should have efficient problem-solving decision-making skills
Great interpersonal and communication skills
company is a support service provider to various Importers, Exporters , Freight Forwarders and other stakeholders in International business.At present ,they are providing expert solutions to various clients in Container Freight Stations, Warehousing, Transportation, and Custom Clearance Services. Their documentation team helps customers with all the documentation regarding nomination of containers to their choice of CFS ( Container frieght Station ). They also assist customers for DPD program (Direct Port Delivery ) registrations in Customs. They are looking for candidate in Customer Relationship role which can partially be work from Home ina week as and when required and basically Customer query handling role.. You wil be getting weekly based incentives based on performance.

Service line of the companyCloud based service provider and customer support to Dubai based client dubai _DPW ( Dubai Port World )_Digital . Also in ,Freight forwarding ,Warehousing , Trasnsportation , Customer support for world

How old this company is 3 Years old

Working Days: 6 Days a week + 24 leaves in a year + 12 days holidays , Can work from Home in a week whenever required Read more