Verified Job
Customer Support / TeleCaller
Business Consultant
Customer Support / TeleCaller
#656966
Remote / WFH
Job Description
Job description
Role Purpose:
• End to end involvement from design to deploy: Design and deliver sustainable solutions for small and large business requirements in line with Syngenta Process GSM’s and IT/SAP standards while closely working with the Application Support Team, Project Team, Business, Digital Finance team, IS team, External technology partners and Finance Leadership
• Multi-Functional Role: Provides an opportunity to design, drive and roll out solutions from Requirement Gathering to Hypercare cutting across Solution Architecture, Project Management, Change Management and Project Delivery functions.
Accountabilities:
• Provide Steady State support in Small Change delivery.
• Holding meetings / drive fit-gap sessions with Business and other stakeholders, researching processes, collecting data & business requirements, analyzing information and performing related tasks
• Preparation of Business Requirement Specification (BRS) documentation
• Manage stakeholders across the Syngenta eco-system including Business users, IS organization, Business Architecture and cross tower organizations
• Closely work with Syngenta System Implementation partners to ensure successful change delivery.
• Design and review the solution in collaboration with the Steady State Support/ Project team.
• Manage the cross functional integration points with Production & Supply, Sales & Distribution , MDM and Data & Information teams
• Review and approve various deliverables such as Solution Design Document, Functional Requirement Specifications and Testing plan (FRS, Test Scripts, IST)
• Conduct User Acceptance Testing (UAT) and Training for the business users
• Track and resolve the Hyper-care issues
• Collaborate with multiple stakeholders across the different phases of the project for successful deployment of the solution
• Opportunity to work on new age technologies including Robotics, Analytics and other software platforms and applications.
Knowledge, experience & capabilities:
• Should have SAP Finance, Controlling and Procurement implementation experience with working knowledge of integrating these modules with other modules of SAP
• Experienced individual in taking lead and initiatives in different Automation projects.
• Experience in writing Functional Specifications for ABAP objects (Reports, Interfaces, Enhancements, Forms, Workflows).
Company Description
Role Purpose:
• End to end involvement from design to deploy: Design and deliver sustainable solutions for small and large business requirements in line with Syngenta Process GSM’s and IT/SAP standards while closely working with the Application Support Team, Project Team, Business, Digital Finance team, IS team, External technology partners and Finance Leadership
• Multi-Functional Role: Provides an opportunity to design, drive and roll out solutions from Requirement Gathering to Hypercare cutting across Solution Architecture, Project Management, Change Management and Project Delivery functions.
Accountabilities:
• Provide Steady State support in Small Change delivery.
• Holding meetings / drive fit-gap sessions with Business and other stakeholders, researching processes, collecting data & business requirements, analyzing information and performing related tasks
• Preparation of Business Requirement Specification (BRS) documentation
• Manage stakeholders across the Syngenta eco-system including Business users, IS organization, Business Architecture and cross tower organizations
• Closely work with Syngenta System Implementation partners to ensure successful change delivery.
• Design and review the solution in collaboration with the Steady State Support/ Project team.
• Manage the cross functional integration points with Production & Supply, Sales & Distribution , MDM and Data & Information teams
• Review and approve various deliverables such as Solution Design Document, Functional Requirement Specifications and Testing plan (FRS, Test Scripts, IST)
• Conduct User Acceptance Testing (UAT) and Training for the business users
• Track and resolve the Hyper-care issues
• Collaborate with multiple stakeholders across the different phases of the project for successful deployment of the solution
• Opportunity to work on new age technologies including Robotics, Analytics and other software platforms and applications.
Knowledge, experience & capabilities:
• Should have SAP Finance, Controlling and Procurement implementation experience with working knowledge of integrating these modules with other modules of SAP
• Experienced individual in taking lead and initiatives in different Automation projects.
• Experience in writing Functional Specifications for ABAP objects (Reports, Interfaces, Enhancements, Forms, Workflows).
Company Description
