Business Analyst| Support| Regulatory Solutions

Division Overview

Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
Our support team is the first line of support for our clients, playing a key role in acknowledging, understanding, and investigating any issues that may arise with regard to our solutions or the AxiomSL platform. This role will require daily interaction with clients through our Case Management system, email, or interactive calls/meetings with the sole aim of resolving any issues as efficiently and quickly as possible. The role while part of the support team will include taking sole responsibility for many aspects o Read more