Business Analyst - Data Office

Job Title: Associate /Business Analyst

Department: Data Office - CIB IT TRANSVERSAL
Position Purpose:

The Business Analyst will be the “single point of contact” for all data‑related issues raised by stakeholders across Capital Markets, Corporate Banking, Risk, Liquidity, and Referential Data.
The role is responsible for:
• Capturing and classifying issues in the central IMR register.
• Conducting deep‑dive root‑cause analysis (RCA) on large data sets.
• Driving remediation – coordinating with IT, business, and control owners to design systemic fixes, process changes, or new operational controls.
• Facilitating triage and resolution meetings, ensuring clear ownership, timely progress, and documented outcomes.
• Reporting status, trends, and remediation effectiveness to senior management and supporting continuous‑improvement initiatives.
• Automation – Drive process automation

Responsibilities

Direct Responsibilities

Issue intake & registration
• Log every incident in the IMR tool (JIRA), assign a severity rating, and ensure appropriate metadata (domain, regulator impact, etc.).

Root-cause analysis
• Analyse data using SQL (simple to medium-complex queries).
• Perform quantitative checks, trend analysis, and data-lineage reviews.
• Document findings in the “Issue Analysis” template.

Stakeholder liaison
• Schedule and lead triage calls (30-60 min) with business owners, data stewards, and risk analysts.
• Translate technical findings into business language and keep all parties updated on status.

Remediation design
• Work with IT development, data engineering, and process owners to create one of three solutions:
• Systemic fix – code/ETL change.
• Process change – new SOP or data-entry rule.
• Operational control – monitoring rule, data-quality checkpoint.

Implementation oversight
• Follow the build-test-deploy cycle, validate that the fix resolves the issue, and capture evidence (screenshots, test results).

Closure & reporting
• Prepare a “Remediation Summary” (root cause, solution, control mapping, verification evidence). Obtain sign-off from the issue owner and risk/compliance signatory, then close the ticket and update the KPI dashboard (age, MTTR, repeat-issue rate).

Escalation & governance
• Use the RAG-matrix escalation process when an issue stalls; provide audit-ready artefacts for internal/external reviews.

Contributing Responsibilities
• Have a continuous improvement mindset and look for removing waste and improving the process/task.
• Identify repeat-issue patterns and propose enterprise-wide enhancements (e.g., new data-quality framework, automated validation scripts).
• Create/maintain SOPs, knowledge-transfer documents, and cross-training guides for the Data Office team.
• Contribute to the quarterly “Data-Quality Status” report for senior management.
• Build and maintain Power BI dashboards (nice-to-have) to visualize issue trends.
• Prepare presentations and status decks for leadership meetings.
• Participate in PMO activities – sprint planning, capacity tracking, and stakeholder communications.

Technical & Behavioral Competencies
• Proficient in MS Office applications; MS Excel, MS Word, MS Powerpoint, SQL and presenting data analysis results
• Intermediate SQL knowledge
• Good if the candidate has Power BI skills.