Verified Job
Delivery
Business Aligned Service Delivery Manager
Delivery
#345750
Remote / WFH
Job Description
GROUP D1
Hiring Manager:
Mohit Sharma
Recruiter:
Manasi DESHPANDE
Business Unit/Service Line:
Support Function - BUSINESS INTEGRATED TECHNOLOGY SOLUTIONS (BITS)
Vertical Practice:
Support Function - BUSINESS INTEGRATED TECHNOLOGY SOLUTIONS (BITS)
Proposed Name of the initiative : “CIO Reboot and Refresh: Top 65”
Role
GBL-CIO : BASDM ( Business Aligned Service Delivery Manager)
Career Band
Band C2/D1
Role Description
This role will have responsibility & accountability for IT needs of GBL Account(s), activities associated with implementation of large scale IT changes, changes or customization of business applications to align with Account needs. This role will act as a SPOC for business leadership & client IT teams for all CIO services. The key objective of this role is to drive accountability around committed service levels, drive better end-user & client experience. The individual will need to have a good understanding of business & related IT requirements in order to drive right/prompt solution to issues/problems for respective Account(s). This role would involve working across different Wipro teams and collaborate with & influence various CIO central function to meet business IT priorities of Account.
Key Responsibilities
1. Relationship Management
o With senior leaders within Account & their stakeholders to help superior IT services
2. Customer Centricity – Escalation and CSAT
o Drive IT Policies, Compliance & CSAT improvement
o Represent Wipro IT Organization to client CIO organization
o Design & customize technological systems & platforms to improve employee experience
3. Collaboration
o Proactively understand opportunities & focus areas and work with larger Wipro/client IT team to create joint action-plan
o Perform the duties as IT SPOC to Account leadership team for all CIO services
o Lead & take complete accountability post implementation of ODC to build mutual relationship with business leadership & client IT teams
o Drive CIO teams to meet Account business IT priorities
4. Business Acumen:
o Set objectives & strategies for Account IT
o Account and Client and Internal CIO end to end understanding
o Monitor changes or advancements in business systems for Account
o Plan the implementation of new systems within Account
o Fulfil IT requirement for Account’s client / external parties
o Analyse costs, value & risks of IT to advise management & suggest actions
5. Execution Excellence
o Drive business success & new ways of working across Wipro teams
o Send periodic updates about performance of various CIO services
o Setup & drive cadence with key stakeholders to collaborate for joint outcomes
o Implement IT governance (incl. RACI) within Account to streamline all internal operations
o Monitor changes or advancements in business IT systems for Account
o Manage escalations & new Project Rollout
o Oversee technological infrastructure (networks & computer systems) in organization to ensure optimal performance
Accountability
· Relationship management
· IT Strategy & Planning
· IT Ops Stability
· IT Security & Compliance
· Timely rollout of IT Projects
· IT Change Manage
Key Competencies
· Customer Centric, passionate about client’s success
· Leadership, strategic thinking & collaboration skills
· Knowledgeable in Wipro IT infrastructure & applications landscape
· Good business process & functional understanding
· Passion & acumen for change management
· Commercial savviness, good understanding of finance/budget
· Good written & oral communications along with presentation skills
· Leveraging niche technology solutions for innovative problem solving
· Inquisitive, always willing to learn & unlearn
Experience
· Graduate (Engineer + MBA preferred) with 15+ years of experience in IT industry
· Expertise in strategy & planning and relationship mgmt. with leadership teams
· Experience in supporting IT projects, IT implementations or transition, systems integration, creating IT solutions, and similar outcomes in large programs
· Proven lead roles in supporting IT operations, business transformation, program management & process improvements
Hiring Manager:
Mohit Sharma
Recruiter:
Manasi DESHPANDE
Business Unit/Service Line:
Support Function - BUSINESS INTEGRATED TECHNOLOGY SOLUTIONS (BITS)
Vertical Practice:
Support Function - BUSINESS INTEGRATED TECHNOLOGY SOLUTIONS (BITS)
Proposed Name of the initiative : “CIO Reboot and Refresh: Top 65”
Role
GBL-CIO : BASDM ( Business Aligned Service Delivery Manager)
Career Band
Band C2/D1
Role Description
This role will have responsibility & accountability for IT needs of GBL Account(s), activities associated with implementation of large scale IT changes, changes or customization of business applications to align with Account needs. This role will act as a SPOC for business leadership & client IT teams for all CIO services. The key objective of this role is to drive accountability around committed service levels, drive better end-user & client experience. The individual will need to have a good understanding of business & related IT requirements in order to drive right/prompt solution to issues/problems for respective Account(s). This role would involve working across different Wipro teams and collaborate with & influence various CIO central function to meet business IT priorities of Account.
Key Responsibilities
1. Relationship Management
o With senior leaders within Account & their stakeholders to help superior IT services
2. Customer Centricity – Escalation and CSAT
o Drive IT Policies, Compliance & CSAT improvement
o Represent Wipro IT Organization to client CIO organization
o Design & customize technological systems & platforms to improve employee experience
3. Collaboration
o Proactively understand opportunities & focus areas and work with larger Wipro/client IT team to create joint action-plan
o Perform the duties as IT SPOC to Account leadership team for all CIO services
o Lead & take complete accountability post implementation of ODC to build mutual relationship with business leadership & client IT teams
o Drive CIO teams to meet Account business IT priorities
4. Business Acumen:
o Set objectives & strategies for Account IT
o Account and Client and Internal CIO end to end understanding
o Monitor changes or advancements in business systems for Account
o Plan the implementation of new systems within Account
o Fulfil IT requirement for Account’s client / external parties
o Analyse costs, value & risks of IT to advise management & suggest actions
5. Execution Excellence
o Drive business success & new ways of working across Wipro teams
o Send periodic updates about performance of various CIO services
o Setup & drive cadence with key stakeholders to collaborate for joint outcomes
o Implement IT governance (incl. RACI) within Account to streamline all internal operations
o Monitor changes or advancements in business IT systems for Account
o Manage escalations & new Project Rollout
o Oversee technological infrastructure (networks & computer systems) in organization to ensure optimal performance
Accountability
· Relationship management
· IT Strategy & Planning
· IT Ops Stability
· IT Security & Compliance
· Timely rollout of IT Projects
· IT Change Manage
Key Competencies
· Customer Centric, passionate about client’s success
· Leadership, strategic thinking & collaboration skills
· Knowledgeable in Wipro IT infrastructure & applications landscape
· Good business process & functional understanding
· Passion & acumen for change management
· Commercial savviness, good understanding of finance/budget
· Good written & oral communications along with presentation skills
· Leveraging niche technology solutions for innovative problem solving
· Inquisitive, always willing to learn & unlearn
Experience
· Graduate (Engineer + MBA preferred) with 15+ years of experience in IT industry
· Expertise in strategy & planning and relationship mgmt. with leadership teams
· Experience in supporting IT projects, IT implementations or transition, systems integration, creating IT solutions, and similar outcomes in large programs
· Proven lead roles in supporting IT operations, business transformation, program management & process improvements
